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Job description / Role
Supply Chain Customer Service Coordinator - Temporary Role (6 Months)
Job Details:
- This role is a project-based role on a contract for 6-months and could be extended up to 1 year based on performance and availability
- Location: Cairo Head Office
Key Responsibilities:
- Follow up with external audit teams and internal stakeholders to timely generate service level KPIs reports
- Run, maintain & analyse service level loss tree
- Effectively communicate the results on weekly basis to key stakeholders
- Generate and communicate the regional reports and customer service excellence dashboards
- Knowledge management of service level KPIs across all departments
- Drive, champion and lead service level enhancement projects (implementation/alignment/project planning)
- Partner with internal and external stakeholders to drive mutual service level enhancement agreements
- Perform business complexity analysis to influence key process, structure enhancement projects
- Align, facilitate and monitor customer service department savings projects
Requirements
Required Experience and Skills:
- Bachelor's degree in Engineering
- 0-1 years of relevant experience in a similar industry
- Previous internships in factories/FMCGs in supply chain is a must
- High proficiency in Microsoft Excel
- Previous experience/knowledge in RPAs and Automation is a plus
About the Company
Unilever is one of the leading FMCG company with 400 brands spanning 14 categories of home, personal care and foods products, no other company touches so many people's lives in so many different ways.
Our brand portfolio has made us leaders in every field in which we work. It ranges from much-loved world favourites including Lipton, Knorr, Dove and Omo, to trusted local brands such as Blue Band and Suave.
From comforting soups to warm a winter's day, to sensuous soaps that make you feel fabulous, our products help people get more out of life.
We're constantly enhancing our brands to deliver more intense, rewarding product experiences. We invest €1 billion every year in cutting edge research and development, and have five laboratories around the world that explore new thinking and techniques to help develop our products.