Tele-Marketing Officer - SME's

Job description / Role

In charge of collecting data on Prospects and conducting/coordinating the Pre-Screening, to be handed over to RM/SRM’s for relationship management.

SME Prospect Customer Identification
- Prepare target list of potential relationships.
- In charge of gathering SME customer lists from Chambers, Exhibitions and/or Data Service Providers etc.
- Identifies Prospects through conducting Tele-Calls and gathers the required basic data of customers.
- Responsible to market the bank’s products on the tele-calls and test the customer appetite.

Pre-Screen Prospect Customers
- In charge of pre-screening identified customers from the list through initiating the Soft Investigation Report request to the Unit in charge (Credit Investigations Unit).
- Pre-Screened customers are then referred to responsible RMs/SRMs, for relationship management.

Data Warehouse/Management
- In charge of SME Database and Data Warehouse.
- Responsible to maintain all Prospect basic information/data, including customer’s feedback, tele-call and pre-screening results (accepted and/or rejected).
- Accurate Customer Data MUST be kept, to be used for future reference, even for rejected customers.

Abide by Bank’s Policies
- Strictly adhere to ADIB EGYPT’s Credit, Legal and Shariah policies.
- Make sure that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.
- Initiate “credit checking” and “Central de Risqué – CBE” requests, and ensure their completeness by the time of the credit approval.
- Highlight any credit / regulatory issues and/or deviations to senior credit management.

Process Improvement
- Provide recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.

Requirements

- University/College Degree
- Islamic banking knowledge
- 1-2 years’ work experience in SME and/or corporate banking environment.
- A good understanding of the general, economic, political and business environment of the region will be a plus.

Job specific Skills:
- Excellent interpersonal skills, including listening skills/temperament.
- Excellent communication (written and verbal) and negotiation skills.
- Networking.

Generic Skills
- Presentable.
- Ability to work within a team.
- Time management skills.
- Good language skills.

About the Company

In 2010, ADIB had introduced its new brand identity as a symbol of a new promise. For two years, we’ve conducted extensive research to identify ways to better meet your needs. You wanted banking to be simple, sensible and transparent, making everybody feel at home and respected. You wanted a bank that would be on your side, one that worked as if your success was the source of its own success.

You are seeking a bank that can deliver unique solutions because it is guided and inspired by the timeless rules and principles of Shari’a. These are the core pillars of the banking we want to deliver to you: Banking as it should be.

We have worked hard to implement these simple but powerful promises in the way we do business. We have introduced a number of new offerings and improvements already. We simplified a number of processes – from the way we open accounts to the way we deliver financing solutions. We have brought ADIB closer to you by rapidly expanding our network to 70 branches and 460 ATMs. We have extended branch opening hours in our in-mall branches and introduced a 24-hour branch at the Abu Dhabi Airport. We have launched an upgraded version of e-ADIB Internet Banking that is safer and more convenient. We have launched numerous products and services. But what won’t change is our priority, which remains your satisfaction.