Workshop Engineer Supervisor

Job description / Role

Job Description

Ready to be part of one of the Market Leaders in Egypt? Apply now!

Raya Auto; one of Raya's subsidiaries is hiring a Workshop Engineer Supervisor

What will you do?
- Address customer inquiries, resolve complaints, and maintain strong relationships with customers to ensure exceptional customer service
- Provide regular updates on the progress of each job and promptly communicate any delays or concerns to the Aftersales Head.
- Provide technical guidance and support to technicians & Engineers, assisting them in diagnosing complex issues, troubleshooting, and finding effective solutions.
- Monitor and control workshop expenses, including labor costs, inventory, materials purchasing, quality checks, and equipment maintenance, to optimize profitability while maintaining high-quality service standards.
- Collaborate with cross-functional teams to develop and manage the technical budget, ensuring optimal utilization of resources.
- Ensure compliance with relevant industry standards, regulations, and safety guidelines, and maintain up-to-date knowledge of industry trends and advancements.
- Abide by the warranty procedure and ensure all warranty claims are properly documented and processed.
- Communicate with brand owner for any issues related to product quality, technical support, or service requirements.

Requirements

What will you need?
- Minimum 5 years of experience in the Automotive industry.
- Strong understanding of automotive systems, diagnostics, and repair procedures, to understand strategic relation suppliers0
- Excellent customer service skills with a strong commitment to delivering exceptional service.
- Ability in data analysis.

What is unique about Raya?
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression ? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment ? Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya's Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).

Skills
- Coaching & Mentoring
- Customer Centricity
- Good ability to solve Client problems and How to deal with customer's complaints and problems

About the Company

Raya Holding for Financial Investments, a leading investment conglomerate, established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.

Headquarter located in Cairo, Egypt; Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing, automotive, FMCG and home appliances

Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.

Raya's Lines of Business include; Aman for e-payments, Aman for Financial Services, BariQ, Ostool, Raya Contact Center, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.