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Job description / Role
Assist General Manager to develop and implement retail expansion plans, formulating sales & marketing strategies for products to ensure maximum growth of retail banking network.
Perform products survey for ATMs, POS, credit cards and phone banking to enhance their existing operations, locations and usages.
Implement, develop and continuously improve e-banking system and the call center structure.
Develop all necessary techniques to automate the correspondence between the bank and its clients
Key Responsibilities
Support and expand the bank overall Business Strategy
Develop sales & marketing plan for ATM, POS and credit cards.
Conduct survey that supports alternative channel products to improve customers’ satisfactions
Work to advance and expand the Call Center to support customers’ queries and complaints.
Recruit skilled staff to support the development of Alternative Channels Department.
Coordinate with the marketing department to devise proper marketing campaigns to create awareness of retail products and increase sales.
Liaise with IT head to implement effective system solutions for alternative channel products.
Coordinate with IT head to ensure the support for all alternative channel products
Bring in new ideas that assist in improving retail products in the future
Look after any difficulties that might slow down the retail process.
Execute sourcing, interviewing, selecting, training and recommending appointments of Retail Banking staff.
Liaise with internal audit department in order to facilitate all audit tasks instructed by board or audit committee
Submit activity reports to General Manager retail banking
Requirements
Experience & skills required
Bachelor degree is essential
Higher degree preferred
10-15 years of banking experience (Islamic banking preferred)
Excellent leadership
Strong communication and networking
Superb team player
Strong time management and organizational skill.
Strong experience in cash management
Embraced of senior management positions
About the Company
Huxley delivers world-class recruitment services that adapt as businesses evolve. For over 20 years, Huxley has provided comprehensive solutions that strengthen our partnerships with customers. Global teams in local markets specialise in placing Banking and Finance, Engineering, Commercial and Technology jobs across a wide range of industries.
Working with companies of all sizes from large multi-nationals to innovative start-ups, we offer compliant solutions that meet both global and local regulatory standards. Our teams deliver mid-level management roles through to leadership positions on a contract, permanent, interim and retained basis, as well as talent management consultancy, including salary surveys, location strategies, talent mapping, diversity consulting and organisational design.
Huxley is a part of the SThree Group.