Academy Lead - Wholesale Banking, Credit and Treasury & Global Markets

First Gulf Bank (FGB)

Abu Dhabi, UAE

Ref: GP581-20

Job description / Role

Employment: Full Time

FGB is recognised as a world-class organization committed to maximising shareholder, customer and employee value as it focuses on delivering banking products and services that meet clients' requirements as well as supporting the UAE's dynamic economy. In line with its commitment to excellence the bank also continues to improve service standards, throughout significant investments in people and technology. First Gulf Bank has been recognised with several accolades, including being awarded UAE Bank of the Year' by The Banker in 2013.

At the core of our business strategy lies a focus on balance sheet management, conservative risk management, customer centricity and a strong product offering.
One of FGBs key strategic imperatives is to invest in our people and their growth. In this context, the role of Human Resources is to develop and sustain a high performance organisation through its HR policies and practices. We support the organisation by ensuring we attract and hire the best people in the market, develop, reward and retain our existing employees and build engagement and success for the Banks future. With a focus on building a best in class function, the department is managed through functional areas that cover:

- HR Relationship Management
- Resourcing
- Performance and Reward
- Learning and Development
- Emiratisation/UAE National Development
- HR Business Support/Operations

FGB Human Resources function reports directly into the CEO. HR is responsible for defining and driving the HR strategy of the organization in line with business needs & objectives. The Function will lead the company in planning & implementing initiatives that support the creation of an engaging and professional workplace; articulating the talent management philosophy of the organization through which the organization becomes an 'Employer of Choice' within the region.

The role is within the Learning Function comprising of four Academy Leads and Learning Services team who are responsible for designing, sourcing, delivering world class learning interventions to meet the business needs

This role is responsible for managing relationships with executives in Wholesale Banking, Wholesale Credit and Treasury and Global Market to address issues related to people learning and development. The role holder is responsible for identifying and a recommending learning solution based on market knowledge, is actively involved in ensuring that the content created is in line with the organizations expectations and needs and ensures that impact learning interventions is measured. The job holder should be able to design and deliver.

Key Accountabilities

* In conjunction with key stakeholders defined and agree on learning strategy for business areas assigned. (Wholesale Banking Group, Wholesale Credit Group, Treasury & Global Market.
* Manage relationship with key stakeholders in businesses assigned to ensure alighment of learning delivery to business objectives.
* Act as a learning consultant to the business - recommending solutions based on deep understanding of business context and needs.
* Conduct training needs analysis to fill gaps in performance. (Training Need Assessment - Delivery - Evaluation)
* Design and develop learning solutions for target audience.
* Deliver learning programmes to target audience.
* Identify appropriate solutions for the development of staff in the business (use of varied methodologies)
* Identify KPIs (key performance measures) and keep business informed on impact of learning initiatives on the bottom-line.
* Implement approach for measuring impact of Learning initiatives in the business. (4 Kirkpatrick levels)
* Monitor quality of solutions and constantly update those to ensure alignment with business objectives.
* Supervising & validating the quality of content of all training programmes and ensuring alignment with business requirements and desired development plans.
* Liaise with FGB Business School key partner to ensure delivery of quality and timely solutions.
* Recommend third party training providers to the FGBA key partner and get directly involved in aspects pertaining to pricing negotiations, evaluating the provider (if more than one is found) and ensuring delivery of quality and timely solutions.
* Research on new methodologies for learning delivery and adult learning and implement what meets business requirements.
* Manage budget of ensuring maximum utilization of resources available within the allocated budgets.
* Be the contact person for staff in all assigned functions in matters related to Learning & Development.
* Provide input on process optimization and solutions to improve user experience.
* Implement Internal Certifications for key roles. (including capability definition, assessment, development and accreditation)
* Developing & building relations with vendors and service providers to ensure timely provision of training infrastructure, development of content and training deliver.
* Prepares and circulates monthly reports to relevant HR Relationship Managers for circulation. Checks other reports produced by the team for accuracy and relevance of information provided. Also prepares and circulates reports required for compliance reporting purposes to Financial Regulators.
* Ensuring that the team is motivated at all times by coaching and training them to ensure optimal performance.

Key Stakeholders

Internal:
* Group and Function Heads of Wholesale Banking, Wholesale Credit, Treasury & Global Markets
* Head of HR
* Head of Organization Development & Learning
*HR Relationship Managers for the above Businesses
* Other Academy Leads

External
* External providers specialized in training programmes and professional certifications in the areas relevant for the development of Wholesale Banking and Credit, Tresury and Global Markets

Requirements

Knowledge & Experience
* Knowledge of Wholesale Banking, Wholesale Credit and Treasury and Global Markets
* Planning and organization (very important)
* Team work is essential

Skills
* Excellent interpersonal relationship skills
* Experience with dealing with Senior Executives
* Excellent verbal and written communication skills
* Experience in learning consulting, design, development and deliver
* Fast learner
* Strategic Thinking
* Solution Driven

About the Company

Established in 1979 and headquartered in the UAE capital, Abu Dhabi, the bank offers a full range of financial services to business and consumer sectors throughout an extensive network of branches across the UAE.

Internationally FGB has branches in Singapore and Qatar, representative offices in India and Hong Kong and a subsidiary in Libya.

FGBs story of growth and value creation for its stakeholders is a strong one - from Abu Dhabi origins to UAE acquisitions and an international footprint, from Corporate to Wholesale Banking including debt, transactional banking and Islamic products, from burgeoning Treasury to global money markets, asset management and research. Notably in the Consumer market FGB has developed segmented and customer centric products in all categories and brought technology and extra benefits to its customers.

Today, FGB is recognised as a world-class organisation committed to maximising value for shareholders, customers and employees as it focuses on delivering banking products and services that meet client needs and support the UAE's dynamic economy. In line with its commitment to excellence the bank continues to invest significantly in people and technology to provide superior service standards.

First Gulf Bank was awarded the 'Best Bank in the United Arab Emirates' and 'Best Bancassurance' titles at the Banker Middle East Industry Awards 2013. It was also ranked as the 3rd most powerful company in the UAE and 6th leading bank in Forbes' 'Top 500 in the Arab World' list.

First Gulf Bank carries an A+ Long-Term (IDR) rating from Fitch, an A2 Long Term Deposit rating from Moody's, an A+ Long Term Foreign Currency Rating from Capital Intelligence and a AAA Long-Term Financial Institution Rating from RAM Ratings of Malaysia.

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