| Account Manager / Client Services Manager – Western Educated | |
| Hays Dubai, UAE Ref: GP222-1070 |
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The RoleThe RoleExcellent Account Manager job available with an international fleet management company based in Dubai. Reporting to the Client Service Manager this position serves as the primary business contact for the client and is responsible for client satisfaction. You are expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the position should build relationships with clients to encourage new and repeat business opportunities. Responsibilities: Responsible for all client communications, conflict resolution, and compliance on client deliverables. Ensures that client issues are dealt with in an efficient manner, informing the CSM or the Operations Director of any problems that may arise. Owns the contract and contract renewals for new work for an existing client. Works closely with the implementation team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable. Aware and in pursuit of opportunities for account growth and new business. Communicates the client's goals and represent the client's interests to the team. Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. Understanding of company capabilities and service, and effectively communicates all offerings to the client. |
RequirementsRequirementsRequirements: Proven account management skills required in order to create, maintain and enhance customer relationships Minimum 3 years of account/project management experience IVMS experience would be a distinct advantage although not essential Extremely detail oriented Technical competence is required (understand software, hardware, networks, etc) Motivated, goal oriented, persistent and a skilled negotiator High level of initiative and work well in a team environment Excellent English written and oral communication skills Able to travel throughout the Middle East |
About the CompanyAbout the CompanyHays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide. Our Middle East office was founded in December 2005, headquartered in Dubai UAE. We deal with clients in the UAE, Qatar, Oman, Bahrain, Saudi Arabia, and other key areas in the region. Our consultants’ sector-specific knowledge and unique understanding of the local market allows us to offer an exceptional level of service across all divisions. We currently recruit for roles in the following sectors: Accounting & Finance, Architecture, Banking, Construction & Property, Engineering, Healthcare, Human Resources, Information Technology, Logistics, Legal, Office Support, Oil & Gas, Pharma, Supply Chain & Procurement, and Sales & Marketing. As part of our continuing expansion, we have opened an office in Abu Dhabi to further assist with our client needs across the region. |
This Position is closed or expired
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