Account Manager

Job description / Role

- Generate sales, establish relationships with existing & new clients, maintain Key Account and maintain relationship with governments, bank & development firms
- Be able to demonstrate expertise for merchant identification, acquisition, negotiation, on boarding process and on-going day to day management.
- To acquire Online Merchants & enable our payment gateway as the payment option for customers, on their site.
- To get deals for existing & new customers
- Responsible for generating revenues from merchants and ensuring adherence to performance targets.
- Establish & maintain relationships with Developers, Development house & firms and contacts in Merchant acquiring business like banks & acquirers.
- To get partners for the Partners program.

Key responsibilities:

1) Online merchant identification and negotiation:
- Use the existing databases and research tools / websites to identify the potential merchants.
- Identify the merchants with significant online visibility and substantial volumes on their portal.
- Leverage on existing clients of the group to identify the potential merchants.
- Responsible for short listing, negotiating and arriving at the commercial terms and conditions with merchants in conjunction with the Regional Manager - Merchant acquisition Business - MENA.

2) Online merchant acquisition and on-boarding
- Manage and adhere to SLA and other process related documents. Responsible to draft new processes in case any required for online merchants.
- Engage and work with IT team for system and product integration and support.

3) On-going day to day management activities:
- Ensure compliance to both internal and external policies and regulatory requirements.
- Ensure efficient process is in place for timely resolution of merchant query / complaints as per the defined timelines
- Identify various online risks and fraud and responsible for Setting up risk mitigants, monitoring the risks, and continually creating new fraud checks and measures.
- Responsible to conduct KYC & other precautionary activities to ensure compliance with AML policies & procedure and to avoid any potential risks and fraud
- Work in conjunction with IT and marketing team to ensure smooth integration solution with merchant website for merchants to access information such as product details, payment details, etc.

Competencies / Skills:
- Create a framework for sustainable merchant sourcing, on-boarding strategy and process.
- Zero incidents of online risks and fraud by implementing risk controls and utilizing effective online fraud tools.
- Ensuring the best possible commercial model while undertaking the process of merchant acquisition.
- Adhere to various regulatory and compliance rules on a timely basis.

Requirements

- Excellent communication, Interpersonal & relationship management skills
- 6-8 years of overall experience in the Sales of which 2- 3 years should be in the Offline /online merchant .
- Acquisition / e-commerce space
- Graduate Degree
- Preferably from acquiring business (Banks / Internet / eCommerce) with experience in the entire
- Merchant management life cycle - from identification to monitoring and merchant separation
- Excellent communication, Interpersonal skills

About the Company

Human Capital House was set up in the year 2013 with a vision to be a progressive talent acquisition partner for organizations within the local and regional market in the Middle East.

As international markets get ever demanding, corporations globally are presented with the challenges of attracting the right talent. Human capital retention and recruitment remain a critical factor to the success of any company. Strategic decision to recruit the right talent is a key issue to organization as wrong candidate selection can potentially be disastrous to their efficiency.

The critical aspect of choosing the right individual with the apt experience and knowledge becomes more crucial as he/she would need to share the ambitions of the employer, while fitting in to the new culture. Human Capital House has both the experience and expertise to help its clients make the right choice of selection. From understanding client requirements, through identifying and assessing the candidates, our systematic approach strives to ensure successful executive recruitment.