| Account Operations Manager | |
| Workz Doha, Qatar Ref: GP447-53 |
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The RoleThe RoleTo manage relationship between Workz and specific service partners within Qatar region. 1. Direct accountability for the service performance and operational cost against defined standards and targets 2. Develop and maintain an overall understanding of the business, the nature and requirements of the customer and of commitments to the customer, including all relevant products and services 3. Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets 4. Ensure daily communication via e-mail or telephone with partners in order to establish and maintain a solid relationship 5. Act as the main contact person for the region assigned 6. Build a customer account strategy to achieve targets to include: o Identifying decision makers relationship building o Issuing correct document, information etc in a courteous and timely fashion o Responding to queries immediately o Ensure partners achieve set SLAs o Ensure partners submit weekly reports to Workz 7. Ensure POs and invoices are placed, received and processed on time to prevent stock-outs 8. Complete weekly and monthly reports as required 9. Analyse data received and communicate to Line Manager 10. In conjunction with Line Manager, set and meet personal milestones for growth and development Additional responsibilities: 1. Demonstrate strong Account Management skills, be service-oriented and self-motivated. 2. Act as an Country role model i.e., lead by example, create a favourable first impression, and have a positive influence on others 3. Inspire and motivate within your team, maintaining professional growth. 4. Maintain a professional demeanour when interacting with management, employees and external contacts. 5. Consistently exercise diplomacy and discretion in handling interactions, and in directing clients to the appropriate party for resolving problems or complex issues. 6. Multi-task and produce accurate documents and reports. 7. While working in a pressurized environment, resolve unexpected conflicting demands with assertiveness and objectivity in a firm manner and without bias while remaining customer-focused. 8. Be a team player, approachable and solution-oriented. 9. Be entrepreneurial and self-motivated in resolving issues, with an enthusiastic can do attitude. 10. Be willing to travel if necessary. |
RequirementsRequirementsEducation: Bachelor Degree preferably in Business Experience: Min 5 years in similar position Age: 35 to 45 years Character: Service-oriented, self-motivated, team player. Inspire and motivate within your team, strong organizational and planning skills, approachable. Responsible for Full profit & loss, Invested capital management, Safeguarding of assets, Company administration, Human resource management recruitment, training and development of staff |
About the CompanyAbout the CompanyWorkz group of companies sell products and services to more than 20 network operators in the Middle East and surrounding areas. Workz is capitalising on the fast growing telecom markets in the region, servicing network operators with subscriber products and distribution services. Our products and services include: Subscriber products wireless devices, recharge cards, SIM cards, handsets and retail packaging Supply chain management services warehousing, logistics and distribution Telecoms Consultancy - retail shop design, project management and fit out Product tracking services high volume serial tracking, data warehousing and production file management AMS Global after market services and warranty management Third Party Logistics Quality - Workz is an ISO 9001:2000 certified company Quality is an integral part of our success. Workz employs over 106 full time commercial staff, and 120 production staff, from various disciplines. |
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