Admin Executive - AF Motors - Lexus

Job description / Role

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

- Co ordinate the holiday, training and leave requests for all workshop employees to ensure business operational cover is maintained at all times.
- Segregate and review all financial documents forwarded for Service Manager's signature, ensuring copies of invoices and clear explanation of request are available
- Ensure implementation of all company policies and procedures.
- Collate operational information to a standardized format including staff headcount- org charts.
- Review monthly incentive and commission submissions within agreed parameters.
- Efficient daily financial and performance information distribution to relevant departments.
- Analyse areas outside of acceptable KPI's and inform relevant managers.
- Produce Monthly Management presentations for the workshop.
- Produce Monthly business analysis reports to Director
- Collate year on year comparison figures
- Monitor accurate and efficient work in progress reports for weekly distribution.
- Ability to communicate at all levels with customers, suppliers and the business.
- Manage customer complaints in a professional and constructive way to enhance customer satisfaction,
- Log and distribute customer concerns for 48 hour resolution, provide monthly analysis reports by branch
- Take notes and forward minutes of key business meetings
- Employee Engagement activity as listed below
- Ability to take initiatives pertaining to Associate Engagement in coordination with line manager & assist him in impact plans & reporting outcomes of action plans.
- Ability to Demonstrate Appreciation of every individual on the role they play
- Ability to report on the magic moment created by an associate.
- Reporting ability on initiatives taken by team or department in coordination with line manager

Requirements

- Essential to have at least 2 years experience in doing administration and support job
- Excellent oral and written communication skills
- Good command of the English language and Arabic is preferable
- Professional personal appearance
- Ability to work comfortably with the public
- Ability to communicate customer's interests, needs and requests to management or sales staff
- Self-motivated, reliable and confident

Diploma or Degree in:
- Business Administration
- Business Management

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.