Administration Services Manager

Job description / Role

PwC is the worldwide network of PwC firms constituting the world's largest provider of professional services, operating in over 150 countries from more than 700 offices worldwide. We are a network of firms with more than 180,000 people who are committed to delivering quality in assurance, tax and advisory services.

PwC's clients range from some of the world's largest multinationals to small entrepreneurs. Our services are tailored to meet the specific needs of each client, taking into account their size, location and sector.

Requirements

This role will be responsible for providing first line management support to administration staff in the UAE whilst at the same time providing administrative support to one of the smaller business units in the Dubai office.
This role will also work to support the reorganization of the EA model and the transition of work to the Jordan Shared Service Centre.

* Provide first line management support for the day to day operations of the Dubai and Sharjah secretarial team with line management of the Administration supervisor in Abu Dhabi
* Maintain all staff records, overtime/toil/absence mgmt/headcount/cost centre
* Resolve resourcing requirements/workflow allocations in the event of absence (planned and unplanned) or workload pressures
* Work with the recruitment team to resolve any vacancies which may arise and complete the associated paperwork
* Perform all 1st stage competency based interviews
* Work with the HR team to ensure the smooth onboarding and induction of new joiners
* identify and support any training needs.
* Support temporary secretarial staff, particularly on day 1 by assisting with their induction, and then by maintaining an ongoing watching brief
* Acting as the day-to-day point of contact to deal with any first-line queries from the secretarial population
* Work with the senior management to identify and implement action plans in order to improve the quality and engagement of the secretarial team
* Identify any performance issues and work with the employee, in conjunction with HR, to make put the necessary improvement plans in place
* Take responsibility for secretarial Performance Review process by sending communications, collate feedback, attend and actively involved in1:1 reviews meetings
* Ensure day-to-day well being of staff members

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.