Administration/Customer Service Agent

Job description / Role

Our client is a privately owned FM company based in Dubai. Through organic growth and an ever demanding market place, they are currently offering an exciting opportunity for a Administration/Customer Service Agent to join their multinational team.

Customer service representative interacts with a companys customers. Provides informations to
address inquiries regarding products and services. Deals with and helps resolve any customer complaints.
Responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

Specific Duties:

- Communicate effectively and assist every customer in a timely manner.
- Provide quality customer service on every call.
Communicate clearly and effectively and promote good listening skills.
- Compile and maintain all required paper works, records, documents, etc.
- Follow systems and procedures outlined in company manuals.
- Participate as a key team player by supporting operations as needed.

Requirements

- Exceptional phone and customer service skills.
- At least 1 year experience in Customer service or Call centre company (FM background Added
advantage).
- Excellent English communication skills (verbal and written communications).
- Team player and posses leadership skills
Ability to identify and meet customers needs and requirements.
- Strong attention to details, possessing a sales aptitude and interested in preventing errors and
solving problems.
- Computer literate (Microsoft office applications such as Excel, Outlook, Word).
- Must be hardworking, active and energetic
- Able to perform multiple tasks efficiently.

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.