| After Sales Support | |
| Emerson Manama, Bahrain Ref: KP175-17 |
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The RoleThe RoleSUMMARY OF ROLE: Organize all after sales activities in the department to make sure that all customers’ queries are attended on time and with expected quality SPECIFIC JOB RESPONSIBILITIES: Spare •Prepare and follow-up quotations for customers and representatives •Process all spare parts order from order placement up to shipment based on company procedures. •Meet the spare sales budget as specified by the service manager. •Notify all internal & external customers on any parts obsolescence issues etc. •Prepare spare parts Inventory planning and control reports for accounting purposes for both spare orders and stock inventory. •Supply the service engineers with spares when needed. •Maintain records of all spare activities including: quotations, orders, consumption etc. •Submit monthly reports about spare orders and sales to direct manager. Training •Develop technical knowledge about all type of products. Be up to date with new product developments and manual releases. •Understand the types of training courses available and act on improving/ updating them as required. •Improve the training methodologies to meet market requirements by efficient monitoring of the quality of trainings delivered to the customers. •Sell and market training courses to achieve the sales budget set by the company. •Organize and manage the available resources to conduct the training courses •Establish and maintain a professional relationship with potential customers and references. •Maintain training inventory and laboratory setup. Coordination •Understand the overall ordering processes and coordination activities in the department. •Become the hub for coordination among different activities in the department with the assistance of the service manager. •Become first point of contact for receiving customer inquiries related to all after sales activities. •Coordinate and distribute after sales tasks and guarantee on time and quality delivery to customer. •Evaluate the use of CRM and recommend improvement as required •Keep the service engineers updated with any department correspondences •Monitor the quality of overall department activities including but not limited to service execution, training and spares. •Follow up quality complaints from customers with the factory in coordination with service manager. •Conduct periodic discussion meeting with service manger to update activities, close the gaps and improve processes as required. •Assist service engineers in planning their service trips as required. •Adhere to local and international Emerson corporate procedures policies & procedures in connection with all transactions and business practices |
RequirementsRequirements•Qualified in an Engineering (Electrical/Electronics/instrumentation) discipline. •Highly-organized. •Excellent communication skills. •Able to interact with people at all levels and work independently with minimal supervision. •Tact in dealing with internal and external customers. •Proficient in MS Office Applications. |
About the CompanyAbout the CompanyEmerson (NYSE: EMR) is a diversified global manufacturing and technology company. We offer a wide range of products and services in the areas of process management, climate technologies, network power, storage solutions, professional tools, appliance solutions, motor technologies, and industrial automation. Recognized widely for our engineering capabilities and management excellence, Emerson has more than 140,000 employees and approximately 265 manufacturing locations worldwide. |
This Position is closed or expired
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