Aftermarket Sales Engineer – Air Compressors

Job description / Role

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.We are currently seeking a new Aftermarket Sales Engineer to join FAMCO in Abu Dhabi.

The key accountabilities of this role are:

* Managing the sales of parts, service and customer annual service / maintenance contracts for air compressors within Abu Dhabi
* To develop & install parts and service marketing activities, go to market strategies and customer support package for each new installation. This includes recommended parts stocking, annual service contracts, menu priced repairs and re-man programmes.
* Provide data and feedback to the FAMCO parts product and inventory management team on parts competitors, general and specific market prices, parts availability and parts requirements (old and new) to assist in fine tuning inventory stocking profile.
* Manage and advise on the provision of credit facilities for new and existing customers and monitor the collection of receivables for parts and service within Abu Dhabi region.
* Carry out prospecting and conversion activity for existing customers & not using FAMCO parts & service.
* Provide up to-date competitive data from the field on existing and competitor installations through customer mapping in order to develop and enhance the FAMCO CRM database.
* To provide accurate monthly and quarterly forecast of parts and labour sales.

Requirements

To be successful in this role, you will be able to demonstrate:
Minimum Qualifications and Knowledge:

* Either a diploma or degree in Mechanical Engineering with good knowledge of the aftermarket (parts & service) within Air Compressors.
* Incumbent needs to have knowledge of electrical, control & instrumentation systems, diesel engines & electrical motors (variable and fixed speed) good diagnostic capability and PC skills.

Minimum Experience:

* Minimum 3 years experience.

Job-Specific Skills:
Problem solving, activity planning & organizing, ability to work with teams, high level of communication skills and technical acumen with the ability to learn new products technical changes to specifications & product features, benefits and innovations.
Behavioural Competencies :
Ability to communicate easily with internal and external customers, open and honest and takes ownership to solve issues, responsible and has cultural awareness and empathy, should be flexible and demonstrate sound work ethics.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.