Aftersales Manager - Al Futtaim Motors

Job description / Role

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.The purpose of this role is to develop the Aftersales business for Toyota cars and provide highest possible standards in customer service, revenue and contribution in line with company key performance objectives. To support sales and service synergy projects where services are required.

The key accountabilities of this role will include:

* Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks.
* Drive a highly motivated team that is highly engaged to ensure the highest level of customer service for aftersales.
* Ensure the active achievement of net profit performance on both parts and service revenue targets.
* Ensure the active promotion, implementation and sustainment of all aftersales standards compliance programs.
* Drive associate engagement, career development and performance management through training, mentoring and coaching of all associates in the aftersales operations.
* Actively promote excellent sales and aftersales synergy through identification of improvement areas and actively use Kaizen Groups and Impact planning sessions to drive business development.
* Actively support the identification and reporting of all technical vehicles issues through ED/ER (Early Detection/ Early Resolution).
* Actively promote a culture of Fix it Right methodology in the Aftersales Environment.

Requirements

You will have the following qualifications, experience and skills to be considered for this role:

Minimum Qualifications and Knowledge:

* Diploma or Degree in Service Industry, Logistics or Mechanical Engineering.
* Sound Knowledge of the motor industry.
* Sound Knowledge of aftersales processes.
* Experience in managing people.

Minimum Experience:

* 7 years and more in customer service and automotive industry.

Job-Specific Skills:

* Aligning performance for success.
* Negotiation.
* Building strategic work relationships.
* Initiating Action.
* Coaching and developing others.
* Communication.
* Decision Making.
* Delegation Responsibility.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.