| Aftersales Manager Domasco | |
| Al Futtaim Group Doha, Qatar Ref: HP698-1710 |
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The RoleThe RoleDoha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 15 years and has sole distribution rights for Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio and Sanyo as well as Yanmar marine engines in the country. We are currently looking to recruit experienced After Sales Manager for the Parts and Service Division. The primary focus of the role will be to ensure the development, maintenance and operation of a state-of-the-art parts & service function for DOMASCO geared to maximum customer service satisfaction generating the optimum net contribution to the Company, enhancing Honda and Volvo brands and others. The Division employs over 200 people from 15 different nationalities, all of whom require a leader who will engage and motivate them to provide the best customer experience in Qatar, everyday. The key accountabilities of this role include the following: Budget & Planning - Develop and compile After Sales Revenue, Expense and Capital Budgets which meet the department's agreed business objectives. HR Management - Ensure that the After Sales Department is adequately staffed with competent, confident, engaged and motivated professionals to ensure continuity, versatility and effectiveness of the After Sales function. Systems Development - Develop and implement in cooperation with the Finance Department that will improve productivity and control, and remove ineffective work processes. Stock Management - Ensure optimum parts inventory in a cost and time effective manner, keeping agreed levels of stocks and availability, maximizing stock turnover, reducing obsolescence. Relationship with Principals/Suppliers - Negotiate with principals/suppliers to ensure the best prices/quality of parts are made available. Work with Principals to introduce best practice across all brands and maximize warranty labour rates. Sales and Marketing - Collect and analyze market information, plan marketing strategies & promote sales, to achieve the qualitative and quantitative targets agreed, for both Parts and Service. Service Management - Ensure that the department's service facilities operate at the highest possible technical and efficiency standards and achieve the qualitative and quantitative targets. Parts Management - Ensure that the department's parts facilities operate at the highest possible technical and efficiency standards and achieve qualitative and quantitative targets. Customer Satisfaction - Constantly monitor and evaluate the monthly trends of Customer Satisfaction Index level, and implement improvements to ensure customers' expectations are exceeded, assuring highest levels of customer retention and satisfaction and reputation in the local market. |
RequirementsRequirementsThe ideal candidate will have the following skills and experience: Previously held a similar position with a reputed company or auto dealership for a minimum period of 5 years. Specialist skills in at least one of the following: Service and Bodyshop Management, and / or Parts Management. Excellent Leadership, Team Building and Man Management skills. Numeracy, Systems Planning and Implementation, Customer Handling Skills and Communication Skills Competent to analyse market situation and clearly and concisely identify customer needs Degree in Automotive or Mechanical Engineering or Business related discipline Good knowledge of MS Office products |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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