Aftersales Manager Passenger Vehicle
Aspiriti Recruitment Group
Our client is one of the market leaders in the automotive sector. With more than 5,000 employees, the company is active in a variety of automotive products in producing and distribution from passenger to commercial vehicle, trucks, tyres, spare parts, leasing, etc. across Middle East and North Africa.
They are looking to recruit a dedicated and highly motivated Aftersales Manager to head the Aftersales function in overseeing both the service & parts department and be responsible for their full productivity and profitability.
To organise all departmental activities to ensure the most efficient and profitable operation of the Aftersales Department by satisfying customer needs and enhancing customer relations.
To maximize departmental profitability through effective marketing and sale of labour, parts, accessories, lubricants, other charges, subcontracted services and other value-added products and services.
Ensure that the Aftersales Department achieves target objectives by ongoing (period by period) examination of accounts, daily and weekly operating controls, system information, industry reports and public domain information and manufacturers composite figures (monthly).
Maintain and develop workshop labor productivity , technical skills and high standard of quality workmanship
Ensuring that customer satisfaction is continually sustained to the highest possible level
Developing standard operating policies and procedures, supervising warranty and policy administration and report to senior management on all operations
Managing and further developing the customer complaints process, managing and motivating a large team of service centre personnel
To support the business through any other function requested by the Senior Management
Skills & Qualifications
Min. 10 years automotive experience in aftersales
Exposure to both parts and service is essential
Proficient in computer and other automotive application system
Demonstrates an excellent leadership, time management, organizational and reporting skills.
Exceptional interpersonal, social/networking and analytical skills.
Good customer relation management experience
Superior Level Communication skills
Japanese, Korean brand experience is highly regarded
Preference will be given to Algerian nationality
About the Company
About the Company
Aspiriti Recruitment is the leading automotive and transport (bus and rail) industry recruitment specialistfocusing on the Middle East, African and European markets.
Founded in 2002, Aspiriti has strategically based offices in Dubai and Malta. We partner with clients to assist them to achieve their organisational goals through the sourcing of outstanding talent for their business and with candidates to help them find their right next career move.
At Aspiriti, if your business or career has anything to do with wheels then we are your recruitment partner! Our core expertise are within the following industries:
Motor vehicle and motorcycle dealerships
Truck and commercial vehicle dealerships
Fleet management and car rental companies
Commercial vehicle importers and distributors
Motor vehicle importers and distributors
General automotive companies associated with either sales, service or parts
Heavy Equipment importers and distributors
Bus transport companies
Rail, Metro, Tram and Infrastructure
Let the team at Aspiriti help you to achieve your aspirations!