Aftersales Manager – Passenger Vehicle

Aspiriti Recruitment Group

Ref: KP633-507
Aspiriti Recruitment Group

The Role

The Role

Our client is one of the market leaders in the automotive sector. With more than 5,000 employees, the company is active in a variety of automotive products in producing and distribution from passenger to commercial vehicle, trucks, tyres, spare parts, leasing, etc. across Middle East and North Africa.

They are looking to recruit a dedicated and highly motivated Aftersales Manager to head the Aftersales function in overseeing both the service & parts department and be responsible for their full productivity and profitability.

Job Overview

•To organise all departmental activities to ensure the most efficient and profitable operation of the Aftersales Department by satisfying customer needs and enhancing customer relations.
• To maximize departmental profitability through effective marketing and sale of labour, parts, accessories, lubricants, other charges, subcontracted services and other value-added products and services.
• Ensure that the Aftersales Department achieves target objectives by ongoing (period by period) examination of accounts, daily and weekly operating controls, system information, industry reports and public domain information and manufacturer’s composite figures (monthly).
• Maintain and develop workshop labor productivity , technical skills and high standard of quality workmanship
•Ensuring that customer satisfaction is continually sustained to the highest possible level
• Developing standard operating policies and procedures, supervising warranty and policy administration and report to senior management on all operations
• Managing and further developing the customer complaints process, managing and motivating a large team of service centre personnel
• To support the business through any other function requested by the Senior Management



Skills & Qualifications

• Min. 10 years’ automotive experience in aftersales
• Exposure to both parts and service is essential
• Proficient in computer and other automotive application system
• Demonstrates an excellent leadership, time management, organizational and reporting skills.
• Exceptional interpersonal, social/networking and analytical skills.
• Good customer relation management experience
• Superior Level Communication skills
• Japanese, Korean brand experience is highly regarded
• Preference will be given to Algerian nationality

About the Company

About the Company

Aspiriti Recruitment is the leading automotive and transport (bus and rail) industry recruitment specialistfocusing on the Middle East, African and European markets.

Founded in 2002, Aspiriti has strategically based offices in Dubai and Malta. We partner with clients to assist them to achieve their organisational goals through the sourcing of outstanding talent for their business and with candidates to help them find their right next career move.

At Aspiriti, if your business or career has anything to do with wheels then we are your recruitment partner! Our core expertise are within the following industries:

• Motor vehicle and motorcycle dealerships
• Truck and commercial vehicle dealerships
• Fleet management and car rental companies
• Commercial vehicle importers and distributors
• Motor vehicle importers and distributors
• General automotive companies associated with either sales, service or parts
• Heavy Equipment importers and distributors
• Bus transport companies
• Rail, Metro, Tram and Infrastructure

Let the team at Aspiriti help you to achieve your aspirations!
This Position is closed or expired