Airport Service Agent

Job description / Role

In this role you will deliver service to customers at the airport terminal, and helping create a stress free environment for customers whilst travelling. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company. Responsibilities include such as Flight Editing, Check-in, Transfers, and Boarding etc, in order to ensure a high service standard.

As the first personal contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.

Requirements

To be successful in this role you will require a minimum of 1 year experience in a customer service role preferably in Airport Operations. High energy, enthusiasm, a positive attitude, attention to detail and the ability to work well in a team are essential to succeed in this very high pressured and demanding environment.
Fluent English, Arabic (both spoken and written) are essential. Knowledge of Amadeus Reservations & DCS preferred but not essential.

This position requires shift work including some weekends as it is an operational role.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.