Airport Service Duty Officer

Qatar Airways

Manama, Bahrain

Ref: GP388-667

Job description / Role

Employment: Full Time

Airport Service Duty Officer - Qatar Airways - Manama

In this role you will be responsible for providing 5 Star Service to Qatar Airways customers throughout their Airport experience. Your responsibilities will include the overall control of the shift as a direct representative of Airport Services Duty Manager. You will monitor the activities at the airport and coordinate with other sections ennsuring the punctuality and safety of all Qatar Airways operations.

As the first personal contact between the Airline and its customers, you will portray Qatar Airways image to the highest standard ensuring that our customers receive our award winning 5 Star Service at all times.

Requirements

You must hold a Bachelors Degree or equivalent as well as a minimum of two years job related experience at least one year of which must be in a supervisory level within an airline or GHA. Further to this you must possess excellent communication skills and an advanced course in passenger handling as well as weight and balance and ramp handling training.

You must be fluent in English and Arabic communication skills and your past experiences will mean you have the ability to display managerial skills including managing workflow, strong mentoring and coaching skills, an ability to train and foster teamwork amongst team members.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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