Analyst – Experience Intelligence |
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Cleveland Clinic Abu Dhabi
Ref: KP977-102
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The RoleThe RoleJOB SUMMARY This position is responsible for helping to refine patient experience programs throughout CCAD and analyzing data and other forms of gathered patient intelligence information. PRIMARY DUTIES AND RESPONSIBILITIES - Analyzes data and material to help refine processes experienced by patients when visiting CCAD - Assists with designing research studies that assess outcomes toward improved patient satisfaction results - Helps establish practices for documenting steps and outcomes of patient experience programs - Helps develop pilot programs targeted to enhance patient experience and satisfaction - Assesses pilot programs and monitors program efficiency and effectiveness - Collaborates with CCAD staff to ensure that all solutions for improved patient experience and satisfaction are considered and deliverable - Develops plans for continued implementation of refined patient experience programs throughout CCAD |
RequirementsRequirementsEXPERIENCE REQUIREMENTS - Minimum of one to three (1-3) years experience in a medical practice or hospital setting is required - Strong organizational and time management skills - Strong oral and written communication skills - Ability to speak and write in English is required - Ability to speak and write in both English and Arabic is preferred - Health care industry experience is preferred EDUCATION REQUIREMENTS - Bachelor’s degree in Business Administration or Health Care Administration, or related field, is required |
About the CompanyAbout the CompanyThe hospital will be a unique and unparalleled extension of the Cleveland Clinic model, providing a spectrum of specialty services that are designed to cater to the healthcare needs of Abu Dhabi and the region. Like its counterpart in the United States, Cleveland Clinic Abu Dhabi will be led and staffed by physicians who are western-trained and board-certified. Cleveland Clinic Abu Dhabi will include a multispecialty tertiary care center and adjacent clinic. It will offer the most advanced tertiary/quaternary medical services in the region through a comprehensive range of specialties and subspecialties. The hospital will have the latest technologies in surgery, imaging, telemedicine and electronic medical records. An integrated clinic-hospital design will serve local and international patients in an environment that combines excellent amenities with world-class medical care. Cleveland Clinic Abu Dhabi will provide a number of career opportunities, and the medical professionals will receive ongoing training directly from Cleveland Clinic. |
This Position is closed or expired
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