Application Support Analyst

PricewaterhouseCoopers
Dubai, UAE

Ref: HP639-44
PricewaterhouseCoopers

The Role


The Role


• To assist in the implementation of business solutions in the Middle East Region.
• Monitor SQL database backups and ensure the backups are tested, ensure the database servers are properly patched with latest updates after required testing has been completed.
• Managing and resolving client problems and queries. This will be done by prioritising issues/queries that are raised based on severity and assessment of impact on firm’s business.
• Responsible for providing adequate support and responses to primary application owners across the region and to facilitate end user support to ensure smooth functioning of daily operations.
• Responsible for generating solutions to meet the reporting needs of business users at Los level or within other member firms.
• Responsible for managing the Middle East SharePoint workroom.
• Responsible for building interfaces between applications and any other development task that may be required.
• Assisting in daily GTS operations and other tasks assigned.

Requirements


Requirements


• Computer science certificate or degree preferred
• Minimum of 3 years technical support of mobile and networked applications in enterprise environment
• Strong knowledge and extensive working experience with Microsoft SQL server, VB.Net , ASP.Net , SharePoint , ERP experience
• Knowledge of Oracle Financials and Mobile development is a definite asset.
• Strong problem solving skills
• Excellent people skills
• Ability to communicate easily and effectively; in multiple media and to all levels of the Firm
• Ability to manage multiple tasks and support calls with minimal direction
• Ability to develop and maintain strong client relationships

About the Company


About the Company


PwC firms help organizations and individuals to create the value they’re looking for.

We’re a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services..
PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or ‘Lines of Service’ – Assurance, Tax, and Advisory – we work with our clients from business start ups to the world’s leading organizations – to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the ‘Central Cluster’ and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 2500 people and we are on course to become the Middle East number one professional service firm.
This Position is closed or expired