Application Support Analyst

Job description / Role

• To assist in the implementation of business solutions in the Middle East Region.
• Monitor SQL database backups and ensure the backups are tested, ensure the database servers are properly patched with latest updates after required testing has been completed.
• Managing and resolving client problems and queries. This will be done by prioritising issues/queries that are raised based on severity and assessment of impact on firm’s business.
• Responsible for providing adequate support and responses to primary application owners across the region and to facilitate end user support to ensure smooth functioning of daily operations.
• Responsible for generating solutions to meet the reporting needs of business users at Los level or within other member firms.
• Responsible for managing the Middle East SharePoint workroom.
• Responsible for building interfaces between applications and any other development task that may be required.
• Assisting in daily GTS operations and other tasks assigned.

Requirements

• Computer science certificate or degree preferred
• Minimum of 3 years technical support of mobile and networked applications in enterprise environment
• Strong knowledge and extensive working experience with Microsoft SQL server, VB.Net , ASP.Net , SharePoint , ERP experience
• Knowledge of Oracle Financials and Mobile development is a definite asset.
• Strong problem solving skills
• Excellent people skills
• Ability to communicate easily and effectively; in multiple media and to all levels of the Firm
• Ability to manage multiple tasks and support calls with minimal direction
• Ability to develop and maintain strong client relationships

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.