Applications Systems Manager

Alshaya
Kuwait

Ref: GP435-2053
Alshaya

The Role


The Role


The Role:

Provide complete guidance & support on the functionality of the Business systems. Provide consistency in the management related processes aimed at driving profitability to the Business. Through accurate data management enable Business stakeholders to effectively and accurately plan & analyze business performance. Ensure continued improvements in processes related to systems to enable the needs of the Business to be met.

Requirements


Requirements


Responsibilities:

* Provide accurate Business data, information support, ideas & recommendations & work closely with a cross section of departments to achieve Business objectives.
* Provide timescales & system processes, reports & timely delivery of information.
* Provide cross functional support, analysis & support for new product updates & information on promotional activities.
* Receive & resolve support requests in a timely manner.
* Facilitate adaptation of new features & opportunities & ensure proper installation & configuration of all applications
* Advise on development methodology & coordinate / support enhancements with in the framework.
* Coach / mentor / train all new & existing team members to ensure system accuracy & ensure ongoing support.

About the Company


About the Company


M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
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