Apps Usability Supervisor
Saudi Networkers Services (SNS Group)
Note: Please apply only if your relevant experience and Transferable Iqama
Handles all QA activities (Planning, monitoring, controlling, filtering, testing, censoring, regulatory, and updating) for mobile Apps including co-branded (from individuals and enterprises), and white-labelled apps. Also deals with all internal and external stakeholders targeting applying the best practices and timely delivery of the mobile Apps.
Initiates, Maintains, Monitors, and Controls the quality assurance of processes/standards/procedures/SLAs relevant to mobile apps; and that is locally, regionally, and internationally.
Understand key customer needs and industry trends competition, Technology, etc..,) for Quality assurance and Governance of mobile apps.
Coordinating with relevant teams and business partners for promoting the quality of our mobile apps.
Data analysis and review of subscriber growth / churn and implementation of anti-churn efforts through save desks, developing a fair understanding of churn for mobile apps and providing potential solutions for it.
Initiate, Monitor, and control Key Performance Indicators for the mobile apps across all channels of sales and support.
Work with concerned departments for mobile apps issues.
Identify and recommend changes in delivering capability that may be required by executional teams (e.g. Channel, Customer Service, IT)
Constantly develop and update the mobile apps offerings based on market trends, requirements, competitive product offerings and new technology developments.
Maintain effective external interfaces with developers (individual and enterprise) and white labelled and other mobile app providers, locally, regionally, and internationally.
Monitor quality assurance measures & standards to ensure compliance with corporation practices and international standards; ensure compliance to corporate objectives, targets, standards and procedure.
Monitor and analyze product/service performance trends from financial, competitive and operational perspectives
Analyze customer behaviour and cluster them into segments in order to help the marketing teams design customised propositions
Assist in the development of promotions which will ensure that margins/ revenues are maintained while reinforcing our brand and customer image.
Analyzes data/ information and proposes suggestions for retaining customers and improving the customer experience.
Recommends promotional activities in conformity with our promotions and directions.
Generates/ consolidates reports as needed to meet management requirements
Supports the sourcing of vendors and partners to identify the best service providers
Bachelor degree in a business related discipline with a focus in Marketing
Relevant Experience & Skills
Around 3-4 years of progressive work experience in products & services
Project management skills to work against cost, timeline and quality standards
Knowledge of new developments and practices within the mobile Apps, Storefronts and DC platforms industry
Knowledge of Local, regional, and International Apps, App Stores, and DC services
Knowledge of Local Market of Apps/App Stores/and DC Regulations and code of Conduct
Knowledge and expertise in managing marketing mix.
Knowledge in the Apps/Developer ecosystem/Platforms.
Good Knowledge and relationship with QA providers, app developers, developer communities, white label providers; local, regional, and international.
Ability to develop, present and implement business plans
Networking & relationship building
Excellent Vendor Management Skills
Excellent written and oral communications skills
Good product knowledge
Proficient with marketing IT tools
Fluent and literate in Arabic and English
About the Company
About the Company
- Saudi Networkers Services Founded in late 2001, SNS was initially established as a joint venture between Networkers International (Networkers MSB) a UK based company and Saudi Networkers Services a Saudi based company.
- SNS has more than 1,600 employees across the MENA region.
- SNS is an ISO 9001 certified company.
- SNS reaches 380 Contractors till the moment in KSA Only.
- Extensive database 70,000+ Active professional candidates.
- Experienced in our field with more than 8 years of doing such a