| Arabic Bilingual Call Centre Executive – Gulf Marketing Research | |
| Al Futtaim Group Dubai, UAE Ref: HP698-363 |
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The RoleThe RoleGulf Marketing Research is one of the oldest research companies in the Gulf Region and provides vital market inputs to associated group and external companies across a range of marketing and business issues.We are currently looking for Bilingual (English/Arabic) Call Centre Agents to support the existing Call Centre team to deliver excellent quality call handling for clients. You will be expected to handle all calls - both inbound and outbound - in a courteous, friendly and professional manner You will be targeted on your average call handling time, your call quality and your accuracy of data capturing. |
RequirementsRequirementsTo apply for this role you must have the following skills and experience: Excellent written and spoken Arabic and English Computer knowledge and be able to use both Word and Excel Flexibility to working rotational shifts (Morning or Evening) on regular days or on special occasions or on holidays. Good Typing speed Excellent Customer service focus Ability to work within a team Capability to work under pressure Ability to demonstrate a positive, enthusiastic and friendly attitude It is preferable that you are educated to degree level and it is essential that you do not have any disabilities which would stop you from being able to use a headset. If you are fluent in both the Arabic and English languages and feel you would excel in a role within our call centre, please apply online. |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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