Job closed
Ref: KP709-1084
Job description / Role
The Application Team Lead will ensure the continuity of the day to day portal,e-services, and e-tendering operation from both application and infrastructure perspective and will report to the Service Delivery Manager. He/she should have broad knowledge with e-government and e-services solutions in various types of technologies, and have the ability to communicate efficiently with the customer and with his team.
Responsibilities:
1. Focal point for application support team.
2. Maintain SLA and ensure adherence to operational procedures and policies.
3. Ensure excellent quality of service and efficient operations support for all parties
4. Take the ownership for any Priority 1 incident till the service is restored then find the root cause of it to prevent reoccur again.
5. Be available as the day-to-day escalation contact for resolution of incidents and approval of exception processing.
6. Be available to work under pressure and on call 24/7.
7. Support process improvement projects to reduce operating costs, constantly improve service standards and controls.
8. Provide reporting on time according to the project requirement.
9. Act as a single point of contact with the Service Delivery Manager.
10. Act as a liaison between the customer and the technical team.
11. Comfortable with working in a rapidly changing, technically complex environment.
12. Comfortable working with customers with high expectations on all levels.
Requirements
Requirements:
1. Minimum bachelor degree in Computer Science, Computer Engineering, MIS or any equivalent degree.
2. Minimum 5 years knowledge of SOA, Middleware and JavaEE applications, preferably using IBM technologies.
3. Minimum of 3 year in a leadership role.
4. Minimum of 1 year experience in IT operation environment using ITIL methodology.
5. Experience in delivering portal applications and online services.
6. Experience in e-Government is an asset
7. Excellent communication skills (written and verbal).
8. Ability to discuss business requirements and easily communicate them to the technical team.
9. Experience with the new web technologies trend is an asset (Web 2.0, Cloud Computing, HTML5, etc.)
10. Excellent problem solving skills.
11. Excellent command of English and Arabic languages.
12. Experience in both Windows and Unix platforms.
13. Experience with MS Office products (Word, Excel, Power Point, Project, Visio, etc.)
About the Company
Building businesses, changing lives
At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.
Who we are.
We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.