Arabic Speaking Guest Relation Officer / Receptionist (Female)

Job description / Role

- Issue locker keys, Towels, Class ticket to the guest
- Deal directly with customers either by telephone or face to face
- Respond promptly to customer inquiries
- Try to handle and resolve customer complaints. If not possible immediately report it to your direct supervisor or manager
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications (By checking membership cards)
- Process orders, forms, applications and requests
- Direct requests unresolved issues to your Department Head.
- Keep records of customer interactions and transactions (At the time of tour)
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Communicate and coordinate with the co workers and Department Head.
- Follow up on customer interactions.
- Make sure that members and guest are following rules and regulation of the club.
- Organize files of each instructor and class in a clear and systematic way to ensure ease of retrieval
- Inform the membership department of any changes in member information
- Daily towel inventory
- Routinely re-order office supplies
- Routinely re-order water
- Update the class schedule leaflets
- Update events leaflets
- Follow opening and closing checklists as per the instruction of the Department Head

Reporting to: Front Office Manager
Number required: 4
Duration: Unlimited Contract
Desired start date: ASAP
Probation: 3 Months
Working Hours: 8 Hours
Travel requirements: Nil
Gross monthly base salary: 3000 - 3500 AED
Other Benefits: Accommodation, Yearly Ticket, Staff meal, Transportation etc
Commission / Bonus: As per the company policy

Requirements

- Minimum 2 years experience in any 4 star or 5 star Hotels or Clubs

Soft Skills and Personality traits:
- Communication Skill
- Customer Focused
- complaint Handling

Age Range: 20- 35
Gender Preference: Female only
Language Fluency: Arabic and English
Current Location: UAE

About the Company

Welcome to Abu Dhabi Country Club, the first and most exclusive health & fitness club of its kind in the UAE capital.

As most long time residents know, Abu Dhabi Country Club was the first facility of its kind in the city. Established in 1999 by the Government of Abu Dhabi, the Health & Fitness Club enlarged its scope of operations to focus more on family activities and integrate even more into the social fabric of Abu Dhabi.

Weve been a part of Abu Dhabis social life for years. So, no matter where you go in Abu Dhabi, youll find loyal Club members in the corporate world as well as in the hospitality and events circles. We have built a reputation in doing what we do through a proactive approach a passion to understand, meet and exceed your expectations. Were here to delight you.

A world of privacy, luxury, elegance and relaxation awaits you with personalized attention and service of international standards at the club. Set in beautifully landscaped gardens, within easy reach of the city center Abu Dhabi Country Club has something exciting and engaging for everyone.