| Area Manager – Customer Care | |
| Alshaya Lebanon Ref: GP435-442 |
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The RoleThe RoleSupervises all relevant matters relating to Service Quality and Customer Care division performance.Recommend improvements to enhance service quality standards, which ensures the division's success. Coordinates with other customer contact area's in the division, and pays personal attention to customer grievances in order to initiate effective redress of complaints. Conducts and creates training modules for Service Quality & Customer Care related programs, and co-ordinates with Training Area concerned for the purpose of identifying training needs and programs. Prepares and issues Reports/Business plan and conducts presentations relevant to the functional area for senior management in order to provide appropriate Management information. |
RequirementsRequirementsBachelors degree is a must with a major in areas such as Humanities,Business Administration, Marketing Minimum of 5 Years experience preferably in retail and consumer market positions |
About the CompanyAbout the CompanyAlshaya are a leading international franchise operator for over 40 of the world's most recognized retail brands including BHS, H&M, Starbucks, Mothercare, Arcadia Group, Debenhams, River Island, Boots, The Body Shop, Vision Express, Next, Foot Locker, Pizza Express, PQ and Dean & Deluca. The company currently operates over 1400 stores in 15 countries across its operating divisions in the Middle East, Africa, Turkey, Russia, Southern & Eastern Europe and employs more than 15,000 people. Based in Kuwait but with regional offices across the globe, we’re on target to double our stores within 5 years. Our major presence is in the Middle East including Kuwait, UAE, Lebanon, Jordan, Saudi Arabia, Oman, Bahrain & Qatar and we are expanding rapidly in many other markets. The Operating teams for each of the Divisions and Brands is supported by a fully integrated, pan-regional infrastructure, incorporating best practice activities in retail operations, merchandising, marketing, IT, logistics, real estate, human resources and financial control. Our Mission is to be recognized as a leading global retailer, operating internationally recognized brands to the highest possible standards. Through a spirit of trust, co-operation and best practice, we aim to build and maintain long-lasting, professional and mutually profitable business partnerships. To support our growth we need the experience and expertise of talented and dedicated retailers and operators for all levels of management and support staff and in all disciplines who can help us achieve our vision and growth. In return there are excellent prospects for development, a tax free salary and an incredible lifestyle to enjoy. The Company provides all the usual benefits you would expect from a large corporate employer. Specific benefits will be discussed during the recruitment process but a very generous annual bonus scheme and extensive staff discounts across numerous brands are indicative of how we reward and encourage high performance. |
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