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Job description / Role
Built on a passion for the optical profession and a drive for unparalleled customer service, Vision Express opened the first 'one hour' Opticians in 1988. Vision Express is the leading optical brand in the UK, Ireland and Poland.
In March 2007, Vision Express opened its first store in the Middle East in The Avenues Mall in Kuwait.
Vision Express has a strong reputation on eye care, quality and customer service and provides one-hour-service in all stores with an optical lab. Vision Express brings affordable new and exciting designer brands to the Middle East including Dior, Bvlgari, Gucci, Chanel, Vogue, Versus, Juicy Couture, Rayban, Ralph Lauren etc…, as well as exclusive brands like Ben Sherman, Zero Gravity, Converse, A Z U R E! Vision Express will always use state-of-the-art optical equipments and will make sure the latest innovations on contact- lenses, spectacle lenses and other eye care products will be available to its customers in Kuwait, KSA and Qatar.
Why are we different?
* Eye exam is free of charge.
* Total satisfaction is the foundation stone of our business. To ensure this, we listen to what you'd like, then help you choose eyewear that meets those needs.
* We care for your eyes in just one hour.
* We guarantee total satisfaction from a wide range of frames using the latest innovations.
Responsible for all store & Employee development, & accountable for visual merchandising in assigned stores. Actively contributes to development of business initiatives relevant to brand projects
* Lead store teams to achieve their sales targets shrinkage targets & control operational costs in order to meet the Business Plan.
* Maximize the potential of Store Management & Employees through performance management, coaching, & identifying development opportunities to ensure all
* Stores are staffed correctly including succession planning & ongoing monitoring of manpower planning.
* Champion the brand in stores & create a two way feedback loop with the brand teams to enhance business performance, including recommendations for promotion or mark down.
* Build external networks to understand market trends & competitor activity that once fed back into central teams allows us to maintain a competitive advantage.
* Contribute to all aspects of business development including new store openings & recommendations for closure. Liaise with internal & external parties to facilitate.
* Ensure internal & external customer service is excellent through brand specific & company wide training initiatives.
* Fully utilize company reporting systems to monitor brand performance & implement corrective action when necessary.
* Ensure adherence to all company policies & procedures.
Requirements
* 3 years large store or multi-site experience preferred
* Computer literate
* English essential Arabic preferred
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.