Assistant Branch Manager

Job description / Role

REPORTS DIRECTLY TO CLUSTER HEAD Guidance
* Working on Strategies to meet targets
* Performance Management & Coaching for development

LIAISE WITH
* Manager Centralised Operation - UAE
* Manager - Service Quality
* Product Manager - Assets, Gulf
* Manager - Credit Control, UAE
* Relationship Managers
* Head Of Administration, UAE
* Other Branch Managers
* Manager, PRB / CRM- PRB
* Phone Banking - Operational Assistance
* Service Quality Standards
* Liability product delivery & feedback
* Approval / Advice on credit applications
* Handling Corporate transactions
* Premises, Security and branch Maintenance
* New Process implementation
* Coordination of Sales activities

DIRECT REPORTS
* Branch Service Manager
* Branch Sales Manager
* Operational Risk Officer

INDIRECT REPORTS
* Tellers
* PFC

JOB PURPOSE
* To position the branch as an effective consumer sales and service outlet by providing superior customer focused service, increase the customer base and meet the branch asset and liability targets.

KEY RESPONSIBILITIES

Operations Management
* To meet transaction processing standards
* To ensure that the branch gets an audit rating of at least 2
* To ensure good cash management

Service Management
* To provide high quality service to Priority and Consumer Banking Customers
* To achieve the customer base of the branch

Financial Management
* To achieve set targets in terms of building assets and liabilities of the branch
* To increase the customer base of the branch

Security & Administration
* To maintain the branch premises
* To ensure proper Branch Security
* Ensure proper signage's are in place
* Periodically conduct security review

Human Resource
* Have open channels of communication with staff
* Maintain high levels of motivation amongst staff
* Organize training for staff bases on training gaps identified*

INTERNAL KEY RELATIONSHIPS
* Branch Cluster Head, Dubai & Northern Emirates
* Service Quality Manager
* Branch Operation Manager
* Teller Service Manager
* Sales Manager
* Service Ambassadors
* Personal Financial Consultants
* Relationship Managers
* Manager, Credit Control ( CBD) UAE
* Staff of other Departments & Business divisions
* BMPLO / CMLPO

EXTERNAL KEY RELATIONSHIPS
* Existing Customers
* Central Bank Staff
* Intermediaries

CONTRIBUTES TO
* Branch profits targets
* Branch Asset and Liability targets
* Branch service standards targets

Requirements

* Leadership skills to lead and motivate a team of sales and service people
* To be able to detect any suspicious transactions, Money Laundering , forgeries etc
* Strong selling and Inter personal skills required to convince customers and sell bank products
* Creativity in terms of meeting customers demands with existing products.
* Initiative and drive to achieve set service standards.
* Organisational Skills ( mail shots, Seminars etc)
* Should have 5 years experience in banking operations & service environment
* Should be a university graduate, preferably with management degree
* Should be able to speak fluent English and preferably Arabic
* Should have a good Knowledge of Local Banking Regulations
* Should have basic PC Skills ( word processing & spreadsheet)

DIMENSIONS
* As per agreed Financials

AUTHORITIES
* As per Delegation of Authority

Closing Dates
The closing date for applications is 16/04/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.