Assistant Digital Customer Communications Manager

Job description / Role

Salary: AED 15,000 18,000

A large leading luxury retail group based in the UAE are currently looking to appoint an assistant customer communications manager in the integration of direct to consumer contact planning for their loyalty customers and ensure continued improvement in returns from customer marketing activity.

The successful candidate will:
- Drive collaborative CRM campaigns by liaising with the Marketing Operations and Retail BU teams on a day to day basis and ensure that below the line activity is integrated.
- Determine the targeting criteria for consumer marketing activity in coordination with Marketing Operations and BU teams to ensure appropriate coverage and effective communication to the customer.
- Develop and implement required communication in coordination with Programme Team and Marketing Operations / BU teams to ensure is represented appropriately through the inclusion of offers unique to customers.
- Ensure the introduction of best practices for email, SMS and DM design campaigns by providing direction to the development team.
- Implement campaign management processes, business rules, technology deployment and enhancement with in the function to ensure efficiency and economies of scale.
- Working with the Analytical function, prepare and publish campaign performance reports with ROI analysis for all campaigns.
- Archive all campaign material from brief to creative execution along with cost benefit analyses and performance reports for future reference.
- Review campaign performances to identify effectiveness of customer marketing activity and determine key learnings to ensure continued improvement in below the line marketing activity.
- Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Requirements

- Graduate or Post Graduate Degree, preferably in Marketing / Business Administration.
- 3-5 years of multi-channel direct marketing experience including email marketing.
- Computer Literate.
- Ability to understand business issues and analytical data to create marketing campaigns.
- Good communication skills and organisation skills.
- Attention to detail.

About the Company

Edge Resourcing was established in the United Arab Emirates in 2008. We have taken care in our growth and have kept our corporate values throughout.

Edge Resourcing is led by a specialist team of Recruitment Consultants, each of whom have experience of working in and a sound knowledge of the local market place. We have gradually expanded our horizons and now offer specialist services within the Middle East Retail sector. Our aim is to provide a thorough and honest service to both our candidates and clients, making sure that we only take on work which we feel we can service to the correct level of satisfaction required.

We currently offer professional and tailored contingency and retained search services to the following specialist sectors of the market: Retail Accountancy and Finance Office Support Human Resources Sales and Marketing Legal

Our aim is to continue to position ourselves in the market as one of the most consistent and successful suppliers of manpower. We strive to make things happen and make a difference to your business and career. Success isnt just about putting people into jobs, but about giving you an honest, personal service. Whether you are a client or a candidate, our aim is to find out exactly what it is that you are looking for, rather than push you to settle for your second choice.