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Job description / Role
Within the mission, vision and values of Hamad Medical Corporation (HMC), participates in the strategic planning and operational management of the Hospitality Department. Ensures the quality, effectiveness and efficiency of all departments within Hospitality delivering the respective services for all hospitals and units.
Principal Accountabilities
Provides leadership, direction, and decision making support for departments and employees of Hospitality, all directed toward high quality of care and service.
Participates together with the Executive Director Hospitality in the planning, implementation, and evaluation of programs and services in the Hospitality Department.
Evaluates the scope of services provided by the hospitals relevant for all departments within Hospitality.
Ensures coordination of support services to deliver customer centered services.
Improves practices and work standards within existing operations to maximize efficiency and customer care
Set up new operations / services / units emphasizing on customer care and efficiency.
Follow up on implementation of service level agreements.
Promotes, facilitates, and supports an integrated approach of medical and non medical team to patient care.
Communicates and represents Hospitality strategy and policies and ensure they are implemented accordingly.
In collaboration with Department Heads, identifies governmental requirements of all Hospitality departments.
In collaboration with Department Head and Corporate Hospitality oversees various Human Resource functions e.g. follow up on recruitment status, hiring process, staff development, evaluation of performance, recommendations, promotions, and transfers.
Oversees design and implementation of processes for quality improvement activities.
Assists in establishing and developing HMC policies and procedures and ensuring compliance with JCI standards.
Provides leadership support in risk management (legal, regulatory, non clinical) issues.
Coaches department heads, assistants / supervisors in their operation
Exhibits ability to react to and manage change.
Attends regular Hospitality meetings and participates in committees, as assigned.
Monitoring and evaluate effectiveness of the services and adjust where necessary within the corporate structure
Conducting regular inspections of all hospital areas for hospitality and reporting the outcome to Executive Director Hospitality
Evaluates supplies, equipment, and purchases for hospitals for the support services and reports the outcome to corporate office.
Demonstrates quality leadership in meeting or exceeding performance plans.
Undertakes additional tasks as required.
If necessary is able to work outside the normal working hours, e.g. afternoon, weekends and public holidays.
If interested, please apply directly online.
Requirements
Knowledge, Skills and Experience
Bachelor's Degree in Hotel and/or Tourism Management or equivalent, or 3 years Diploma of international recognized Hotel School.
10 years of relevant experience. Holding a minimum of three previous supervisory/managerial positions. One of the previous positions needs to be within a 4* or 5* International Hotel /Hotel Group or Cruise Line / Airline or equivalent.
About the Company
Kenexa is in the business of improving companies and enriching lives because to us, business is personal. We improve companies by enriching lives and we enrich lives by improving companies.
With every person we recruit, every assessment we administer, every technology solution we deliver, every survey we conduct, every leader we develop and every compensation strategy we support, lives are impacted by our craft. Very few companies, if any, can claim thisand were proud of that.
We understand that business has two sidesthe performance side and the personal side. The performance side is about driving results. Success and failure are constantly measured, defining metrics. And because business relies on metrics, we rely on measurable outcomes that prove weve helped companies become better.