Assistant GM – Warranty and Field Technical Operations

Job description / Role

Assistant GM - Warranty and Field Technical Operations - Al Futtaim Motors

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organization, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group's belief in decentralization, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility

Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyota Forklifts and BT Warehouse Equipment.

Job Purpose:

To manage the Warranty, Technical and Service contracts operations efficiently to achieve customer satisfaction, departmental targets & sound credibility with the Principals. To present key KPIs through daily, weekly, monthly reports, monitor the performance & take effective measures to achieve targets. To provide quality & efficient services to the internal & external customers in warranty and technical related issues. To help, guide & monitor the teams. Liaise with counterparts in the company including Sales, Parts, IT and Finance to obtain information/ assistance to run the department effectively.

The manager should understand Dealer Management Systems, ability to identify top areas of opportunity to improve the product & work with service teams on local & national trends.

Responsible for achieving the sales & financial targets. Responsible to monitor complete contracts processing and to support the contract dept. staff to achieve the set targets of the dept. Responsible to run the dept. in profit & liaise with the customers, other counterparts of the company especially in sales, after sales, STS & finance dept. etc.

The Assistant General Manager is based at NSD & will work with his/her staff of warranty, technical and contracts personnel. The main objective is to support warranty staff to achieve the set targets. Will visit branches as & when required & surprise visit from audit view point for warranty related parts storage, claimed parts / labour time of any performed or on-going job etc. Warranty manager will liaise with other counterparts of the company including from sales, parts, finance, STS & technical dept. to get various information /help to run the department/system more effectively.

The main duties and responsibilities would be as follows:

* Provide guidance & support to the warranty, contracts and field technical staff in related technical & operational issues.
* Monitor & strive to improve warranty, contracts and technical operations at the distributor.
* Provide feedback / report on all field visits to the line manager
* Provide rapid & efficient support/solutions/guidance to warranty, contracts and field technical staff whenever requested.
* Responsible to achieve the sales & financial targets. Responsible to monitor complete contracts processing and to support the contract dept. staff to achieve the set targets of the dept. Responsible to run the dept. in profit & liaise with the customers, other counterparts of the company especially in sales, after sales, STS & finance dept. etc.
* Responsible to run the operation smoothly within policies & save time / money (where-ever possible in warranty jobs) by adopting effective techniques & to maintain good credibility with customers & TMC.
* Responsible for daily, weekly & monthly performance reports of the section, analysis & effective countermeasures to achieve the targets.
* Responsible for Kaizen activities of the section
* Responsible for Audit activities of the section
* Responsible to reconcile account, credit note & remittance. Take necessary actions to meet financial requirements of TMC & AFM in this regard.
* Engage with TMC delegates visiting UAE for warranty activity.
* Liaise with other counterparts of the company from Sales, Finance, STS, Parts, NSD & Service to get various information / help to resolve issues urgently & within policy limits.

Requirements

To apply for this role you should have the following skills, experiences and qualifications:

Minimum Qualifications and Knowledge:

* Diploma or Degree in Mechanical/ Automotive Engineering
* 15 years of experience, including 3 - 5 Years of experience as Warranty Manager/Technical Manager
* Valid UAE driving license 

Job-Specific Skills:

* Computer skills
* Management skills
* Customers handling skills
* SAP Production Type experience
* Dealer Management System
* Training (On the Job & Theoretical)

Behavioural Competencies:

* Integrity
* Analytical
* Follow-up
* Oral Communication & Presentation
* Team Work
* Planning & Organizing
* Initiative/ Change Agent

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.