Job closed
Ref: HP048-696
Job description / Role
The purpose of this role is to:
- Ensure full compliance and execution of ""Business Client"" governance policies and processes to meet internal Group requirements, as well as external requirements such as local regulations.
- Ensure proper functioning of day-to-day Credit/ Business client monitoring controls as well as timely identification and resolution of deficiencies in processes and emerging risks.
- Ensure Processes used for execution of transaction are aligned to the group policies & approved by country / regional stakeholders.
- Ensure customer service activity is supported through effective process & robust workflow for execution. Accurate & timely flow of information to back-office for execution & follow-up for execution of customer (including internal) instructions.
- Ensure risk framework executed within Operational Risk guidelines. Timely escalation process, risks identified is highlighted in operational risk forums through the chain. Risk escalation to follow based on risk assessment & residual risk.
- Ensure satisfactory Audit outcomes
Processes Development/ monitoring Unit:
* Design and manage end-to-end processes to ensure that relevant policies, procedure and standards are effectively implemented across Business Clients in country. Establish checks and monitor all Processes cut-across Business Clients to comply with Group Policies, Procedures & guidelines coupled with local regulations (as advised by country compliance).
* Translate strategy, policy, themes, into actionable plans which are realistic within country business and regulatory context.
Operational Risk Function:
* Ensure execution of the first line self assessment model, report on and analyze operational risks profile to BORF, and any other equivalent committee in the country. Track and follow through management actions to mitigate identified operational risks exposure.
* Supervise the key control standards (KCS), key control sample testing (KCST) and key risk indicators (KRI) within business unit.
* Ensure full reporting of losses, risk events, policy deviations, KCST & KRI exception, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.
* Identify new, thematic and developing risks; provide operational risk advice through ORF and ad hoc reviews (Accountability reviews, Lessons Learnt reviews, Process / Control reviews) at the unit level.
Ensure Satisfactory Audit Outcomes:
* Act as the key business interface for Business Clients (UAE) with Audit in country.
* Ensure full coordination of audit activities and reportings.
* Review Audit's Management Action Plans with Head, Business Operations Risk, MENAP, and other key stakeholders.
* Self reflect on Audit findings with Head, Business Operations Risk, MENAP and other related stakeholder, and re-assess the control effectiveness as part of the residual risk ratings.
Credit/ Business Monitoring:
* Excess management & follow-up for tracking closure of excess granted to the customers (approved & unapproved cases).
* eCDD follow-up & tracking closure.
* SAR/ TMU open cases for tracking & closure.
Customer Service:
* Act as an interface on front-end for getting processes executed through Back-office (non-financial transactions).
* Manage as customer interacting point for receiving customer request & facilitating closures.
* Tracking customer instructions for closure & effective escalation to ensure timely resolution.
Requirements
Closing Dates
The closing date for applications is 14/04/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.