Assistant Manager – Field Operations

Job description / Role

Purpose of the job:

The successful applicant will be responsible for Field Service Support in UAE.

Key Objectives:

• Manage ASCs, their service KPI
• Monitor, take measures to improve customer satisfaction
• Understand, monitor ASC P&L
• Service network expansion
• System support (COSMOS/ GSPN/ XML)
• Auditing/ claim Validation

Position Responsibilities:

• Ensure all types of service support/ KPI monitoring.
• Service Network expansion.
• Make sure ASC following Samsung process/procedures
• ASC performance analysis/ Auditing
• Competitors benchmarking
• VOC handling/ happy calls resolution/ validation

Requirements

Qualifications

Experience, Education and Licensure

• At least 5+ years of experience in Customer service/ Technical Support/ Operations with a reputed Consumer Electronics company
• Graduate Engineer/ Diploma in Electronics/ Electrical/ Tele communication
• Ability to perform and work under different conditions and a team player.
• Existing experience in GCC.
• Good networking with the local industry
• Demonstrated ability to manage multiple partners
• Self starter being able to work under minimum supervision

About the Company

Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, Samsung is transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. Samsung employs 286,000 people across 80 countries with annual sales of US$216.7 billion.