Job closed
Ref: HP747-175
Job description / Role
We are currently looking for an Assistant Manager - Field Operations who will be responsible for Field Service Support in UAE. Key Objectives and Position Responsibilities include:
Manage ASCs, their service KPI
Monitor, take measures to improve customer satisfaction
Understand, monitor ASC P&L
Service network expansion
System support (COSMOS/ GSPN/ XML)
Auditing/ claim Validation
Ensure all types of service support/ KPI monitoring.
Service Network expansion.
Make sure ASC following Samsung process/procedures
ASC performance analysis/ Auditing
Competitors bench marking
VOC handling/ happy calls resolution/ validation
Requirements
Qualifications
• Experience, Education and Qualification
At least 5+ years of experience in Customer service/ Technical Support/ Operations with a reputed Consumer Electronics company
Graduate Engineer/ Diploma in Electronics/ Electrical/ Tele communication
Ability to perform and work under different conditions and a team player.
Existing experience in GCC.
Good networking with the local industry
Demonstrated ability to manage multiple partners
Self starter being able to work under minimum supervision
About the Company
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, Samsung is transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. Samsung employs 286,000 people across 80 countries with annual sales of US$216.7 billion.