Assistant Manager – Product Implementation

Abu Dhabi Commercial Bank (ADCB)

Abu Dhabi, UAE

Ref: LP452-297

Job description / Role

Employment: Full Time

To assist the Head of Product Implementation in the implementation of value added cash management products to Wholesale Banking customers to ensure that products sold in his/her geographic area are implemented following agreed service standards.

To act as first-line customer support on various cash management product-related issues of the customer. To assist in the successful launching of future CMD product developments and initiatives to Wholesale Banking customers.

Main Tasks and Responsibilities

• Assist Head of Product Implementation in performing UAT testing following set test cases

• Complete the UAT logs and return to Head of Product Implementation for resolution – and re-test until all problems are eliminated.

• Single point person on all customer communication related to product implementation.

• Demonstrate platforms and products to customers and carry out joint calls with Sales Teams.

• Ensure that all documentation is in place and is correct: Agreements signed, set-up forms complete, etc.

• Initiates the back office set-up for Internet Banking.

• Ensure successful and timely implementation for each deal won.

• Conduct User Training to ensure customer has the appropriate understanding to use the system or product.

• Provide support to Head of Product Implementation in the timely lodgement of product and service issues.

• To act as backup for Head of Product Implementation.

• Take corrective action where there is a problem identified until that problem is resolved to the customer’s satisfaction.

• Provide high-quality, primary product support for all target customers and relationship management teams.

• Ensure close liaison with operations.

Requirements

Minimum Education Level
Bachelors Degree minimum

Experience
• 8-10 years total banking experience
• 5 years experience within Corporate Banking
• Understanding of corporate banking operations, systems and products
• IT experience – where an understanding of systems and how they work has been gained

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.

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Material Controller salaries in UAE

Average monthly compensation
AED 6,000

Breakdown available for industries, cities and years of experience