Assistant Manager

Azadea Group
Kazakhstan

Ref: KP561-352
Azadea Group

The Role


The Role


The Assistant Manager is responsible for serving customers on the floor and assisting the Shop/ Department Manager with the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.

Greets customers and serves them efficiently and courteously on the shop floor, in the changing rooms and/or at the cash register, in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.

Ensures the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.

Assigns routine and non-routine tasks and duties to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient and effective way.

Assists in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shops operational requirements that will enable the achievement of the highest standards of customer service at optimum cost.

Reports any operational issue or problem as they arise, suggests solutions and escalates problems as appropriate, ensuring continuous customer service Assists and supports the Department Manager and/or Shop Manager in placing product orders and maintaining inventories in order to ensure effective stock management.

Requirements


Requirements


Bachelors degree.
1-2years of experience in a managerial position.
Experience in fashion retail is a plus.
Good knowledge and understanding of shops operating procedures.
Proficiency in MS Office.
Fluency in English.

Competencies:
Customer Focus
Developing and Motivating Others
Cultural Awareness
Self Confidence
Communication
Commercial Understanding
Analytical thinking

About the Company


About the Company


Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 50 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut, Massimo Dutti, Bershka, Pinkie, Pull &Bear, Oviesse, Oysho, Stradivarius, Salsa Jeans, Columbus Café, Butcher Shop & Grill, Paul.

Azadea Group headquarters are located in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate over 250 strategically located stores across the Middle East and plan over 500 additional shops' opening through the 3 coming years.
This Position is closed or expired