Assistant Outlet Manager

Job description / Role

As an Assistant Outlet Manager you are responsible to assist in all operational activities to support the Senior Outlet Managers. In the absence of the Outlet Manager you must be accountable for all service and financial management responsibilities.

Key Position Accountabilities:
- Manage the performance of the service attendants all Front of House employees during shifts in the absence of the Outlet Manager, which includes training on new menus, supporting busy outlets where necessary, attending to guest complaints and managing a smooth relationship with the kitchen to ensure that guest satisfaction is maximised at all times
- Being the first point of contact for the guests to ensure that guest complaints are dealt with the a consistent a fair manner & adherence to all company Cash handling Procedures
- Adhering to the closing procedure in line with the Companys Policies and Procedures to minimise financial risk to the Company
- Assist in the development of new marketing initiatives including assist & oversee of social media requirements
- Perform other duties as requested by the Line Manager.

Requirements

Essential:
- At least 5 years experience working in a high volume food and beverage outlet
- At least 5 years experience working within a multicultural environment
- At least 2 years in a supervisory role
- Excellent verbal and written English skills

Desirable:
- Ability to display financial acumen
- Diploma in hospitality management
- General Marketing Knowledge/skills in F&B related field
- Ideally, knows how to speak Arabic

Key Competencies
- Customer Focus
- Passion
- Teamwork
- Knowledge and Skills
- Integrity
- Ownership
- Planning and Organizing
- Influence
- Analytical Thinking
- Communication

About the Company

Emirates Leisure Retail is a fully fledged division of the high profile Emirates Group, with strong interests in establishing, managing and franchising a wide ranging portfolio of restaurants, cafés, bars and lounges in the Gulf Cooperative Council countries and far beyond.

Headquartered in Dubai, in the United Arab Emirates, ELR’s operations span the adjoining emirates of Abu Dhabi, Sharjah, Ajman and Ras Al Khaimah, the city of Muscat in the Sultanate of Oman and most recently Australia.

ELR is part of the MMI group, which over the course of 100 years has created vested businesses in trade, travel, IT, corporate services, leisure retail and liquor. In 2007 the leisure operations of the group were divested to create a new limited liability company, rebranded as Emirates Leisure Retail.