Job closed
Ref: LP452-355
Job description / Role
To call / visit accounts which are overdue on payment work with the customer towards repayment of overdues and finding solutions which will assist the customers to overcome the current financial situation.
Ensure that all the processes adhere to the laid down policy and procedure.
Ensure coverage of allocated accounts within target days and calls are spread thru the day
Review of MIS reports to ensure that all accounts with are attempted
Ensure daily updation of FC and signed off by supervisor
Ensure 0 defect calling by maintaining a balance between courteousness and assertiveness
Ensure compliance to the COC procedure laid down by the Bank and ensure that any deviation to COC is immediately reported to the Line Manager/Sr Collector
Requirements
Preferably a graduate.
0-1 year of experience in retail collections or related field.
Should also have the ability to work under pressure and deliver targets according to business expectations.
Candidates with driving license preferred.
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.