Associate Director, Priority Banking (African Based Clients)

Job description / Role

Standard Chartered is a leading international banking group operating for over 150 years in Asia, Africa and the Middle East. We've built a successful and sustainable business by playing a fundamental role in economies, helping people and businesses grow and achieve their aspirations. With over 89,000 employees representing 127 nationalities, we value the diversity and unique perspectives amongst our people. We are committed to developing their strengths and enabling them to make a difference to our success by helping them fulfil their potential.

Our Consumer Banking business offers solutions and services through multiple channels including branches, call centres, award winning online and mobile applications. We drive deep relationships with our 13 million customers by consistently meeting their financial needs, whether it's introducing first-to-market solutions that bring greater convenience and flexibility, or rewarding their total banking relationship with us.

Department: Priority Banking
Grade: 6 / 7 - NB it is not a given that you would get an immediate grade change if selected for the role. Grade changes are dealt with in the P3 cycle and are based on merit/approvals
Reports To: Director Team Manager, Priority Clients

JOB PURPOSE
* Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management,

KEY FOCUS ON AFRICAN BASED CLIENTS WITHIN MARKETS COVERED VIA A FLY OUT MODEL ALONG WITH CLIENTS DOMESTICALLY BASED IN DUBAI
* Focus on the analysis and satisfaction of Priority Customers' financial as well as investment needs and objectives.
* Provide the face of the Bank to the high net worth customers of the Bank.
* Products involved are: IS/BA/FX, NTB A/c, Liability products and any new launches.

Key Roles and Responsibilities

Acquisition & Sales Management:
* Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
* Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.
* Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
* Achieve "best in class" productivity in order to maximize the efficacy of the sales process.
* Achieve the budgeted cross sell targets, consistency and penetration.
* Aggressive Sales call plans to acquire large prospective customers through referrals.
* Ensure coverage of customer base in accordance with the approved contact plans.
* Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business Done, etc.)
* Maintain and update customer information on C Manager. Accurate and timely generation of reports.
* Activation of dormant accounts.
* Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.

Customer Relationship Building:
* Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
* Effectively meeting customer expectations and handling/ reduction of customer complaints.
* Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
* Manage the portfolio to de-risk against attrition and achieve stability of book.
* Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
* Serve as the one-point contact to the High Net Worth customers of the Bank.

Compliance & Risk:
* Ensure KYC/AML updates, proper zero error documentation.
* Updating the C - Manager, adhering to the Contact Management Plan.
* Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
* Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
* Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.
* Read, understand and comply with all provisions of the Group Code of Conduct.

KEY RELATIONSHIPS

Internal:
* Product Manager - Priority Banking
* Customer Service Manager - WM
* Unit Heads - Treasury
* Branch Managers
* Marketing Manager - WM
* Country Money Laundering Prevention Officer
* Launch and implementation of product campaigns
* Product services to the customers
* Implementation of sales strategies.
* Coordinate marketing and research activities

External:
* Existing and Prospective Customers
* Acquisition and retention of business.

Requirements

* University Graduate.
* Strong relevant experience in sales and relationship management.
* Experience in handling all Banking & Investment Products.
* Demonstrated ability in sales planning.
* Strong communication and negotiation skills with the ability to influence outcomes.
* Networking ability to manage interdepartmental deliverables.
* Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
* Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
* Computer literacy at the user level.
* Adapting to multi-cultural environment.
* In-depth knowledge of capital markets and financial planning.

COMPLEXITY/ JUDGEMENT
* To be able to detect any suspicious transactions, Money Laundering, Forgeries, etc.
* Analyzing economic trends, global markets, customer needs and competitive products in order to structure priority banking offerings.

Closing Dates
The closing date for applications is 19/05/2014. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.