Job closed
Ref: HP048-703
Job description / Role
JOB PURPOSE
* Drive and manage the sales targets for the branch.
* Focus on revenue generation from both existing and NTB customers through proactive need based selling.
* Managing the customer service function of the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and continuous improvement in operational efficiency.
KEY RESPONSIBILITIES
Operation Management
* Recommend and manage workflow changes for greater efficiency
* Facilitate and implement work process improvements
* Ensure compliance of laid down process and procedures
Service Management
* Set and monitor branch service standards
* Retain customers with personal involvement in complaint resolution, account closures and enquiries
* Produce, analyze and report management statistics
* Recommend and implement change / improvements based on the findings of these statistics
* Educate customers on using of other delivery channels
Internal
* Branch Manager / Operations Manager
* Central Operations
* Credit Unit
* Credit Cards
* Investment Services
* CB Operations / Trade / CMO / Credit / CRC / SME
* Compliance (BMLPO, CMLPO), FCR
External
* Existing customers
* New and prospective customers
Requirements
* Graduate / Post Graduate degree preferred
* Previous experience in the banking / service sector desired
* Should have a good knowledge of retail banking products
* Should be a person with good integrity and discretion
* Good communication, Inter-personal and Basic Computer Skills
* Uncompromising approach to customer service and problem resolution
* Find solutions / ensure outcomes / result orientation
* Assertive, active and a self-starter
* Numeric skills for generating and analyzing MIS
KEY MEASURABLE's
* Branch Service Standard Targets
* Branch Profit target
* Excellent rating in any mystery shopping program/service quality audit conducted during the year
* Branch assets and liabilities targets
* Minimum "Satisfactory" rating for internal and external audits
Closing Dates
The closing date for applications is 16/04/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.