AutoEquip Manager - Al Futtaim Auto Centres

Job description / Role

We are looking to recruit an experienced Manager to oversee our AutoEquip team within Al Futtaim Auto Centres (ALAC). The main purpose of the role is to provide full back-up support to all ALAC customers and have an established network of Service, Equipment & Parts Centres throughout the UAE.

The main responsibilities of the role are to achieve and exceed customer satisfaction alongside achieving and exceeding revenue and gross margin budgets and to closely liaise with visiting Principals.

Requirements

- Graduate Mechanical / Automobile Engineer, with 8 to 10 years of post-qualification experience in managing a workshop (industrial equipment / earth moving equipment).
- Significant mechanical engineering experience
- Must understand the concept of "good customer service" as this is the key deliverable in the workshops
- Customer Orientated and focused on deliverables
- Good planning skills (workshop planning & customer call planning)
- A leader with a Strategic, analytical approach to business
- Understand the ethos of skilled workshop technicians & service staff
- General understanding of mechanical components of a machine
- Able to communicate and present in both verbal and written English
- Strong planning and Organisation skills
- Strong Project Management skills, with the ability to implement change and new initiatives
- Knowledge of MS Office applications, and computer aided diagnostics. Sap awareness is an added advantage
- Ability to be able to motivate and coach direct reports (service team / technicians / Sales team)
- Will be able to recommend diverse solutions to customer's enabling the sale of value added workshop services (Maintenance & Repair Contracts, Inspection Programs)
- Strategy Development awareness
- Must be able to read and understand financial reports, prepare workshop budgets and quotations

Behavioural Competencies:
- Achievement Orientated, strategic thinking skills, solution orientated and team working skills.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.