Baggage Policy and Procedure Officer

Qatar Airways
Doha, Qatar

Ref: GP388-435
Qatar Airways

The Role

The Role

Implement and Maintain the Ground Services Baggage Policies and Procedures of QR, adhering to all the laid down Rules and Regulations.

• Incorporate all new changes from all concerned departments and IATA's baggage resolution working group into the GOM/GSM as required.
• Conduct spots checks with regards to Ground Services Standards and Procedures and submit a summarised report to SOPP.
• Coordinate wherever a new station is to be opened and ensure relevant Baggage resolutions information is collected and distributed to all relevant internal parties (SOSP, Cargo, Catering, YM, etc) to be in place 30 days prior to launch date.
• Issue, review and circulate new Baggage bulletins or Airport Procedures (e.g. Royal wedding. Events, Special flights, QRG-GOM). Latest by 7 days prior to effective.
• Coordinate and review with QR's Industry Affairs, IATA's Baggage Services Manual, Warsaw and Montreal Conventions to accordingly make amendments to the Baggage chapters of the Ground Services Manual.
• Prepare and submit to SOSP the respective Airport Procedures draft for circulation. Quarterly review with concerned departments and draft necessary TOI for SOPP's approval within 7 days
• Review baggage compensation policy in accordance with IATA conventions, QR customer Care and QA legal and propose the best economical and customer friendly procedure.
• Participate in specially designed working groups to assist Sr. Policy & Procedures Officer in implementation and issuance of New Baggage Policies & Procedures, Temporary Operating Instructions, Bulletins, Standard and/or Local operating procedures whenever required.




• A high school leaving certificate or aviation related management qualification
• Graduate

Previous Experience:
• 5-7 years experience in an Airline/Ground Handling Company within the Ground Services Preferred
Job Specific Skills:
• Fluent in Spoken and Written English
• Intermediate Ms Office Computer Literacy
• Fluent in Baggage Handling procedures
• Excellent Interpersonal and Communication skills
• Sound Knowledge of Aircraft Handling

Decision Making
Team Work

How to Apply
To help us ensure we select the right candidates for interview please fill in the online application form, upload your CV (with a 2x2 photo) and create a covering letter, focusing on why you are the right person for the job.

Please apply now online.

About the Company

About the Company

Welcome to a world of growing opportunities.

Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.

Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.

Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.

As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be.

Join one of the fastest growing airlines with an ever-expanding global network.

If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.
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