Job closed
Ref: GP388-435
Job description / Role
1. JOB PURPOSE
Implement and Maintain the Ground Services Baggage Policies and Procedures of QR, adhering to all the laid down Rules and Regulations.
2. ACCOUNTABILITIES:
Operational
• Incorporate all new changes from all concerned departments and IATA's baggage resolution working group into the GOM/GSM as required.
• Conduct spots checks with regards to Ground Services Standards and Procedures and submit a summarised report to SOPP.
• Coordinate wherever a new station is to be opened and ensure relevant Baggage resolutions information is collected and distributed to all relevant internal parties (SOSP, Cargo, Catering, YM, etc) to be in place 30 days prior to launch date.
• Issue, review and circulate new Baggage bulletins or Airport Procedures (e.g. Royal wedding. Events, Special flights, QRG-GOM). Latest by 7 days prior to effective.
• Coordinate and review with QR's Industry Affairs, IATA's Baggage Services Manual, Warsaw and Montreal Conventions to accordingly make amendments to the Baggage chapters of the Ground Services Manual.
• Prepare and submit to SOSP the respective Airport Procedures draft for circulation. Quarterly review with concerned departments and draft necessary TOI for SOPP's approval within 7 days
• Review baggage compensation policy in accordance with IATA conventions, QR customer Care and QA legal and propose the best economical and customer friendly procedure.
Management
• Participate in specially designed working groups to assist Sr. Policy & Procedures Officer in implementation and issuance of New Baggage Policies & Procedures, Temporary Operating Instructions, Bulletins, Standard and/or Local operating procedures whenever required.
Requirements
3. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Qualifications:
• A high school leaving certificate or aviation related management qualification
• Graduate
Previous Experience:
• 5-7 years experience in an Airline/Ground Handling Company within the Ground Services Preferred
Job Specific Skills:
• Fluent in Spoken and Written English
• Intermediate Ms Office Computer Literacy
• Fluent in Baggage Handling procedures
• Excellent Interpersonal and Communication skills
• Sound Knowledge of Aircraft Handling
4. COMPETENCIES:
Communication
Planning/Organising
Decision Making
Flexibility
Team Work
How to Apply
To help us ensure we select the right candidates for interview please fill in the online application form, upload your CV (with a 2x2 photo) and create a covering letter, focusing on why you are the right person for the job.
Please apply now online.
About the Company
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.