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Job description / Role
Responsible for delivering high-quality bids on time and within budget. This individual will develop and manage a bid team, key customer relationships as well as key internal Serco relationships and the governance process. The Bid Director has ultimate responsibility for submitting a winning bid that is technically compliant, innovative and can be implemented to agreed timescales and budget. All key risks must have been clearly presented at each level of governance.
To build, lead and motivate high performing bid teams, in accordance with Serco`s governing principles, with an expectation to win
- Identify and lead the right resources, including Finance & Commercial, HR
- Lead, create and implement winning bid strategies, including teaming strategies
- Manage a diverse range of internal and external stakeholders
To lead strategic development of bids to ensure a persuasive, commercially competitive offering that fully reflects customer requirements
- Ensure competitive and sustainable bid within approved Serco margins
- Shape commercial agreements with customer and opportunity owners
- Lead customer negotiations to contract close in conjunction with the opportunity owners
- Deliver winning bid strategies to achieve short, medium and long term growth targets
- Manage activities to agreed budget, resources and timescales, maximising ROI
- Ownership of bid from start to completion
To work with Business Development Directors to develop and manage a network of senior relationships with customers, potential customers, partners and stakeholders to ensure customer requirements are anticipated, understood and met.
- Develop and implement effective communications and stakeholder management plans which favourably influence the buying decision.
- Manage customer relationships.
- Maintain up-to-date knowledge of market trends, our competitors, new technologies and service solutions within the market.
- Internal Stakeholder Management.
To work closely with the Operational business, ensuring the bid aligns with Serco`s operational strategy.
- Include innovation and continuous improvement in all bids.
- Secure Operations buy-in and ensure bid is viewed as deliverable.
- Ensure effective handover to and ongoing communication with Transition Leaders during the transition phase.
- Provide support through early part of contract period to maximise customer satisfaction and re-bid success.
To oversee compliance with Serco`s governance process, including management of Project Boards.
- Ensure bid is consistent with the authority delegated by the Gate 4 Project Board Meeting / Divisional Board / Investment Committee / Serco Group plc Board
- Lead any presentations to the Investment Committee, the Approvals & Allotment Committee and the Serco Group plc Board
- Ensure that the contract that is signed is consistent with the authority delegated by the Gate 5 Project Board
Requirements
- Being part of a senior management team, building and leading successful teams (GBP 20m per annum contracts).
- Significant programme/project management experience.
- Considerable involvement in bidding/transitioning/managing contracts.
- Delivering winning high-quality bids on time and within budget.
- Minimum of 10 years relevant experience.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.