Branch General Manager Cash Services

G4S

Dubai, UAE

Ref: NP645-21

Job description / Role

Employment: Full Time

Reporting to the Operations Director, the Branch General Manager is responsible for directing and controlling Operations, Cash Centres and other functional units of the branch, identifying and introducing improved working practices to improve efficiency and productivity, achieving budgetary and performance obligations and the development of the overall business management team. To assist and advise in the formulation of business strategies and budgets to further develop and grow the business. The position requires leadership qualities to manage and develop a team to deliver excellent services with a passion for Customer Focus and an understanding of and belief in Continuous Improvement.

Team Work and Collaboration
- Maintain a harmonious industrial relationship between management and workforce.
- Contribute to the development of the Cash Business by identifying and sharing best practice and continuous improvement ethos with peers and reports.
- Work with the senior management team and contribute to the strengthening and improvement of the business.

Best People
- Review existing capability and implement training and development plans for all management and staff.
- Implement staff appraisal process.
- Develop links with HR to ensure compliance with labour laws and develop a recruitment pipeline for candidates with your required skill sets.
- Develop an appropriate succession plan for business.
- Directly manage operational front line staff, supervisors, and operational managers and with overall responsible for the performance of the branch and its staff.

Customer Focus.
- Deal with the financial industry and retail customers in particular establishing contracts and business partnerships. Establish close relationships with existing and potential customers.
- Meet and exceed customer service level agreement expectations.
- Communicate appropriately with Customers, acknowledging issues and communication actions and resolutions in the required timescales, ensure this culture is embedded within the branch.

Performance
- Managing the business risks and associated challenges of the business in a highly competitive environment including loss prevention strategies.
- Develop a Customer Focused Cash Solutions business unit through improved sales, productivity, and efficiency.
- Trade Monthly with The Operations Director reporting on monthly performance against forecast.
- Develop your teams to meet financial and efficiency targets through a continuous improvement approach.
- Set and agree clear objectives with immediate reports, regularly monitoring their performance and taking corrective action for shortfalls. Establish the number of staff required in each department, and manage the recruitment of operational staff within Company guidelines.
- Develop, maintain and analyze appropriate KPI metrics and reporting.
- Develop and produce appropriate performance reports and analysis.
- Perform all Branch Management checks in line with Quality, MSP and MODS procedures.

Expertise
- Ensure that the branch adheres to policy and procedures.
- To manage change within the Business and Branch Operations.
- Prepare annual budgets and Trade on monthly financial position and Branch forecast performance.

Integrity
- A strong knowledge and understanding of risk management and security principles to be applied in a practical way daily.
- Ensure full compliance of all security procedures within the centre.
- Ensure full procedural and Health & Safety compliance.

Requirements

- Strong Commercial background.
- Excellent man-management / people skills.
- Profit & Loss experience.
- Proven experience in customer service.
- Knowledge of Lean Manufacturing principles.
- Capable of leading a Branch in a time of change.
- Experience of managing in a labour intensive, multi-shift environment.
- The ability to challenge the norm and achieve sustainable change.
- Logistics professional.
- Experience of financial control and budgets.
- Experience of developing successful management teams and succession planning.
- Advanced English communication skills.

About the Company

G4S UAE is the largest and fastest growing total security solutions provider. This rapidly growing list of products and services, along with the company's global backing, means that we are uniquely placed to provide quality security solutions throughout the United Arab Emirates.

G4S was the first security company in the UAE to start the detailed work to apply for, and achieve, accreditation to ISO 9001:2008. This involved the identification of all key processes and their documentation to form part of the Quality Manual and the Company was awarded the certificate early March 2003. Our Quality Management System is based on functional responsibilities and objectives being clearly defined to support the fundamental management principal that it is the responsibility of every individual in the organisation to deliver quality service to our customers. We are committed to maintaining the Quality Management System. The key strategic objective is to achieve continuous improvement and innovation in all aspects of our business process.

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Draughtsman salaries in Saudi Arabia

Average monthly compensation
SAR 4,000

Breakdown available for industries, cities and years of experience