Branch Manager

Job description / Role

- To effectively manage defined Local Market (Abu Dhabi) to achieve financial and non-financial targets and successfully meet customers expectations.
- Ensure frontline feedback is provided to proposition units
- Ensure adherence to all process and controls in branch.
- Floor management and high level of customer satisfaction in the branch.
- To manage efficiently a branch team in a risk free and customer friendly manner.
- To identify the new business opportunities within the local trade boundaries through broader market knowledge.
- Identify and reward high performers and implement an effective retention program for critical staff.
- Planning the goal setting, leave calendar, training requirement with the team.
- Ensure proactive management and implementation of anti-money laundering policies and procedures.
- Ensure effective and timely implementation of changes / modifications to the processes and policies made by Head Office.
- Ensure all branch lending is undertaken and controlled in accordance with the bank Credit Policy.
- Monitoring & supervising activity levels of all branch staff.
- Ensure Islamic first principle followed by all Shariah compliant sales staff.
- KYC / E-name / Compliance and AML process followed.
- Timely action taken on all financial referrals and exceptions.

Requirements

- 5 to 6 years of Banking experience in Abu Dhabi
- Adequate knowledge on credit compliance and risk management.
- Understanding of Branch Operational Procedures and Policies.
- High levels of networking capabilities and people management.
- Adequate knowledge on different sales techniques.
- Negotiation skills.
- Ability to handle multi-dimensional tasks.
- Ability to perform under pressure and time constraints.
- Must possess leadership / supervisory and excellent communication and interpersonal skills required.

About the Company

Mark Williams is a Dubai recruitment company with a wealth of Search & Selection experience. Mark Williams International is a subsidiary of the Williams Group UK and in December 2009 set up the Middle East business.

Mark Williams is a fully licensed recruitment firm currently focused on fulfilling clients needs in; Emiratisation, Financial Services and Information Technology related position within the United Arab Emirates. The initial focus was looking at Emiratisation into the Financial Services sector across all seven Emirates. With an increased demand for over the subsequent years for Emiratisation we have broadened our scope to place UAE Nationals into Industry & Government with dedicated teams for Emiratisation into Financial Services and Industry. Given our focus is primarily on the local market it gives us a depth of understanding & knowledge that enables us deliver our business partners an unrivaled service in terms of; speed and most importantly, quality.

Founding the Middle East business in adverse market conditions has enabled us to capture market-share and establish ourselves as a house hold name within our specialisms. Within two years we had outgrown our initial office and moved to the prestigious Business Central Towers in Media City. Mark Williams, at the end of 2014 has completed its third upscaling of operations to Bay Square, Business Bay. This was a strategic move to enable continued business growth by servicing clients and candidates with improved infrastructure, access and parking. Mark Williams provides candidates and clients private meeting rooms, testing facilities and board room access to facilitate screening and interviews. With our current capacity and growth ambitions Mark Williams is now one of the fastest growing Recruitment agencies in the region.