Branch Manager

Job description / Role

Branch Manager with services of managerial and administrative functions, he/she is responsible of establishing and managing a site/branch workforce capable of constructing Sita Trashcos services in a safe and diligent manner, to the highest possible standard, on time and in line with determined cost.

The Branch Manager is also requested to maintain communication between Staff and the Management as well as provide support, guidance, and training to staff.

Human Resources & PRO:
- Anticipates staffing requirements to meet operational needs;
- Participate in the recruiting and interviewing process of new employees;
- Managing all subcontractors and service providers;
- Oversee training as well as identify and foster development opportunities for all branch personnel as required;
- Periodically evaluates the performance of branch personnel, develop goals and objectives and gives feedback on yearly salaries and required organizational / financial adjustments;
- Provide both formal and informal feedback on a regular basis;
- Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives;
- Revise and approve Leave requests based on the eligibility of employees leave balance and job requirements;
- Attends meeting related to the Center of Waste Management and other business related sectors to resolve work related issues;
- Verify outgoing governmental documents which require authorization and signature;
- Personally and officially represent Sita Trashco by participating in events.

Sales:
- Maintain contact and friendly relationships with customers and suppliers by building a favorable company image and schedule regular visits to clients offices and sites. Resolve problems and complaints as they arise;
- Successfully resolve customer issues timely and professionally.
- Direct and coordinate counter and outside sales (if applicable) efforts. Assist in account development;
- Continuously update service / field knowledge. Stay informed and educated as to product inventory and applicability;
- Maximize sales opportunities through continuous improvement plans and involvement in and follow up of substantial deal;
- Implements strategies to achieve goals assigned to the branch as established in the strategic plan; assists in the development of the annual budget for the office and adheres to budget parameters;
- In collaboration with the General Manager, ensure the implementation of the Sales and Action Plans for the branch;
- Review all outgoing quotations and grant exceptional rate revisions for clients based on project factors and company liability;

Finance & Debt Collection:
- Prepare financial management information;
- Set up budgets and provide results (overall and by individual);
- Revise, amend, and approve subcontractors offers to meet Sita Trashco Service requirements;
- Verify Invoices (Subcontractors, etc) before proceeding with a any payment to confirm accuracy in outgoing payments;
- Follow up on & approve payments based on the cash flow status and availability;
- Communicate pending payments with clients through a visit or a formal communication tool (Letter, e mail, etc);
- Set meetings with clients to resolve pending payments and agree on new terms of payment (if required);

Other:
- Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity;
- Formulates recommendations and provides feedback to management regarding operational policies and procedures;
- preparing timely management information;
- Identifying new opportunities for Sita Trashco and bringing them to the attention of the Management;
- Approve branch petty cash and provide invoices accordingly;
- Analyze and evaluation of activities, costs, operations, budgets an forecast data to determine branch progress towards stated goals and objectives;
- Set up monthly business review presentation and monthly communication of Turnover results;
- Review, discuss, amend , and approve the P & L data of the branch;
- Responsible for complying with the applicable HSE procedures, instructions, requirements, laws, regulations applicable to his/her job requirements;
- Responsible for reporting to his/her superiors occurrences, events, violations and acts that may affect the environment, health, safety, ethics and company reputation;
- Responsible of working ethically;
- Performing other related duties as assigned or requested.

Requirements

- Bachelor Degree graduate from an accredited University or experience in waste management.
- Professional Certification: A training, which provides the knowledge and abilities necessary to perform the work.
- Specialized knowledge: principles and practices of management and supervision; budget preparation; effective customer service.
- At least 3 years in Branch Management or operational role within the same or similar field in medium sized organization.

Skills:
- Excellent verbal and written communication skills;
- Strong organizational skills;
- Must possess leadership and supervisory skills.
- Computer literate (Microsoft Word, Excel, e-mail, internet, etc.).

Abilities:
- Ability to motivate staff;
- Ability to handle confidential/sensitive information in a professional manner;
- Ability to manage multi-functional tasks.

Other characteristics such as personal characteristics:
- Calm & unflappable;
- Highly organized and able to priorities workloads;
- Dependable and flexible;
- Good verbal and written communication skills;
- Team player.

About the Company

SITA TRASHCO the local subsidiary of SUEZ environment we combine global knowledge with firm roots in local communities to shape the future of resource recovery in United Arab Emirates & GCC.

Operating in more than 30 countries on 5 continents, SUEZ environment provides millions of people and industries around the world with solutions for drinking water, waste water and waste management.

Area of Expertise Consultation Recycling Industrial Cleaning Medical Waste Hazardous Waste Municipal Waste Commercial & Industrial Waste Liquid Waste Road Cleaning