Branch Manager

Job description / Role

- Ensure specific set business targets are consistently achieved whilst maintaining high-quality customer service focus and in co-operation with the other departments and safeguards the Bank from potential losses.
- Identify new business opportunities, develop and monitor existing relationship so as to maximize revenue growth for the branch.
- Achieve the set targets in terms of continuous building of assets and liabilities and revenue budget of the branch and provide guidance and support to branch team members with their marketing efforts.
- Facilitate to direct sales business
- Actively participate in corporate promotional activities, with a focus to promote retail products and services.
- Link and refer new corporate customers to the relevant Corporate Banking Group hub and cross-sell them retail products and services.
- Maintain working relationship with corporate customers.
- Ensure that all applications are checked and rechecked by the Customer Service Manager to ensure error free applications at the branch.
- Ensure that all audit recommendations are implemented within a maximum period of one month after receipt of report.
- Review debit balance accounts and ensure regularization / closure of bad accounts. Ensure proper reporting of suspicious transactions of any accounts at the branch and review dormant accounts regularly.
- Ensure strict compliance with companys money laundering guidelines and ensure that only legitimate funds reach Branch Tellers.
- Ensure that all customer complaints are escalated to the Customer Care Department within a maximum of one working day.

To lead, coach, develop and motivate branch staff reporting in to them towards the achievement of banks goals:
- By planning the goal setting, leave \calendar, training requirement with team.
- By directing and coaching others, including less experienced members of his team.
- By ensuring a Mass Market learning and development plan is implemented.
- By working with team in development plan in order to maximize the productivity.
- By coordinating with the Head of Branches Distribution to ensure that UAE National employees are counseled and coached regularly to develop their skills and working attitude.
- By applying sales & service process in order to meet with expected result.
- Ensure that all branch staff receives their documented Job Description
- Monitor the maintenance of branch premises and highlight security concerns to relevant authorities.

Optimize the potential value of the customer base:
- By directing coordinating / monitoring/ reviewing sales and referral activity, analyzing resource requirements, monitoring overheads and implementing measures to increase productivity.
- By daily monitoring & supervising of Personal Bankers activity levels, against targets and taking action where activity and acting as product champion.
- By recognizing & utilizing opportunities for cross-sales.
- By controlling the product quality and acting as product champion.
- Ensure surprise cash / security checks are carried out on a monthly basis and that all control mechanisms are in place.
- Ensure to monitor bucket 1 defaulters in all products in coordination with the branch Ops Manager.
- Monitor the employee leave plan and ensure there is no backlog on un-utilized leave and proper leave cover arrangements are in place.

Enhancing the quality of customer service by:
- Ensuring a consistently high level of customer service
improving turnaround times
- Effectively dealing with customer complaints and achieving ongoing improvement in the Customer mastery shopper Rating
- Conduct a weekly staff meeting to encourage smooth flow of communication both within and outside the branch and to update branch staff with management decisions.

Safeguards the Bank from potential loss:
- By monitoring daily activity /exception reports and ensuring all transactions are properly authorized.
- To ensure all branches lending is undertaken and controlled in accordance with the bank Credit Policy
- By managing lending facilities within any agreed personal approval authority.
- Perform any other duties or responsibilities consistent with the role as assigned by management.

Requirements

* UAE Nationals will only considered for this position

- Each candidate must have at least 2 - 3 years United Arab Emirates banking experience
- You must be currently based in the United Arab Emirates
- Must have excellent communication skills

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.