Job closed
Ref: HP637-58
Job description / Role
Implement Branch Sales Budget and business plan.
Drive, manage & track branch performance toward achieving business, sales & service quality goals & targets through marketing bank products & services and increase customer base by direct and cross selling.
Meet on a regular base with branch staff to review, assess and enhance level of sales & service.
Coach and train staff to ensure full awareness of Bank products, services and P&P.
Manage & approve counter transactions according to the authority matrix.
Ensure all Audit notes are fully adhered to and that there are no repetitions.
Manage and implement channels migration strategy.
Manage staff rotation within branch/branches to ensure all functions are fully covered.
Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
Ensure adherence to the Branch Operating Model.
Determine the branch’s needs of staff in coordination with Retail Management.
Requirements
Education:
University degree in business administration or finance from a reputable university
Experience:
Min. 8 years experience in banking, Branch management experience is a plus
Competencies:
Fluent in English & in Arabic.
Strong sales & services orientation.
Excellent communication, negotiation & interpersonal skills.
Excellent computer skills & Problem solving skills.
About the Company
Our mission has been the road map for leading to the bank's significant role in developing the economies through financing strategic infrastructural projects across the Middle East /North Africa region (MENA).
With Headquarters based in Amman, Jordan, the Arab Bank constitutes the first private sector financial institution in the Arab World.
The Arab Bank has an unmatched Global Arab branch network with over 500 branches spanning 30 countries in 5 continents. We enjoy prominent positions in key financial markets and centers such as London, New York, Dubai, Singapore, Zurich, Paris, Frankfurt, Sydney and Bahrain.
The Bank is an equal opportunity employer. It employs more than 6, 500 employees worldwide from various backgrounds, and ethnic origins. Women constitute almost 40% of Arab Bank's community worldwide.