Branch Sales Manager – Automall

Job description / Role

Al-Futtaim is regarded as a pioneer in the lower Gulf region's automotive industry and encompasses every aspect of the automotive business, from passenger and commercial vehicles and construction equipment, sales and service to used car sales, rental and leasing. A comprehensive network of showrooms, service and sale centres cover the UAE and Gulf region providing customers with convenience, choice and the highest standards of after-sales service.

Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service. Al Futtaim Automall is the largest and most trusted used vehicle retailer in the region for over a decade.We are currently looking for a Branch Sales Manager to be based in Dubai.

Job Purpose:

To manage the sales functions for the assigned specific portfolio by executing sales strategies. Ensure that the sales team adheres to the company mission, vision and values by monitoring the application of standard operating procedures. Responsible for the achievement of the specific portfolio goals by directing sales teams to achieve targets as required by the Branch management.

KEY ACCOUNTABILITIES:

* Supervises daily performance of Sales team by following up on used vehicle sales achievements and taking part in irregular transactions during peak season to ensure the required sales target is achieved.
* Manage sales teams to achieve pre-determined operational targets by providing and analysing business plans to meet operation targets determined by the centre management.
* Monitor and evaluate the sales team performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the centre management, whenever required.
* Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members
* Coach sales team members to deliver a consistent standard of Automall Customer Care, while taking actions to develop individuals for future growth within the organization
* Responsible for the clear and effective cascade and implementation of Marketing Campaigns and strategies to Sales Team.
* Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales
* Supervises the sales team activities to ensure that all activities are carried out as per the company's policies and procedures through effective communication and monitoring.
* Initiate dialogue with Sales team and branch management to discuss and address sales target issues, customer complaints and improvement opportunities through regular meetings.
* Meet with the Sales team to update on product knowledge through regular discussion and sharing information to enhance sales team confidence and performance.
* Address customer complaints that require support from the Sales Supervisor and Sales Executive to maintain customer satisfaction and achieve Customer Engagement targets.
* Manage documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business (applicable to used car operations).
* Provide sales performance report to NSM by consolidating weekly, monthly and yearly sales performance vs. target for review and appropriate action of the management
* Act as radar for Marketing department and provide customer and market feedback on products and competitive activity
* Manage priorities and target achievement by ensuring clear and open lines of communication between Sales and Back Office teams, including Stock Yard and Accountants.
* Continuously monitor and analyse sales achievements by carrying out branch sales and marketing campaigns, assisting eMM & cMM activities as well as adjustment to business strategies to achieve sales targets

Requirements

Minimum Qualifications and Knowledge: Bachelor's Degree or Equivalent

Minimum Experience: 8 years experience in Sales where 2 years in supervisory role

Job-Specific Skills:
* Customer (Guest) and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Administration and Management: Basic Knowledge of business and management principles involved in resource allocation, and coordination of people and resources.
* Sales and Marketing: Basic knowledge of principles and methods for promoting, and selling products or services. This includes basic marketing strategy and sales techniques, product demonstration and sales control systems.
* Personnel and Human Resources: Limited knowledge of principles and procedures for personnel selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems.
* Financial and Accounting: General knowledge of Accounting and Financial principles and procedures.
* English Language: Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Arabic Language: Limited knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Behavioural Competencies : Leadership abilities, a self starter.
* Time Management: Managing one's own time and the time of others.
* Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
* Monitoring: Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
* Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
* Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
* Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
* Alertness and Problem Solving Skill
* Computer Skills: Job requires the knowledge in worksheets, word processing, presentation and database management.
* Good Judgement Skills and Decision Making, Social Perceptiveness.
* Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
* Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
* Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
* Sales Related Skills:  Persuasive, Aggressive in Sales, Able to deal with stress, patient, persistent

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.