Branch Service Representative

Job description / Role

Branch Service Representative - Attijari Al Islami - Main Branch (UAE National)

The Customer Service Representative will act as the first point of contact for callers on the branch, ensuring that they are directed to the most appropriate bank representative to provide further service and also act as a conduit for delivering services.

* Act as first point of contact in understanding customers' requirements; provide proper information and directing them to the appropriate service point, thus starting the service process.
* Attend to clients visiting the branch for their rented lockers
* Assist / guide the walk-in customers to collect the proper token for the service required.
* Proactively go to the waiting area and help / educate customers to avail other service delivery channels and assist them by demonstrating the usage of alternative delivery channels (ATMS, Automated Deposit Machines, phone, internet banking etc)
* Ensure that the application forms and other promotional materials are advantageously displayed and provide headline information on the banking products and services to maximize the customer uptake.
* Maintain the spirit of Always beyond Call of Duty' (ABCD), by supporting the Branch team as and when required.
* Maintain the spirit of Always beyond Call of Duty' (ABCD), by supporting the Branch team as and when required.
* Take active interest to build skills and develop competencies for self to hold higher responsibilities.

Requirements

* Graduate, preferably in commercially oriented discipline or Higher Secondary education with recognized diploma in Banking.
* 3 - 4 years of experience would be preferred.
* Good verbal and written command of English and Arabic languages
* Planning and organizing skills
* Marketing and selling skills

About the Company

In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.

By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.

Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.